Keeping our promise to customers

Mix one part detective, one part diplomat and one part hero … and you get a Progressive claims representative.

Our claims representatives—whether they're in the field, at one of our service centers or on the phone—make good on our promise to get customers back on the road fast.

And whatever the role, each representative has a chance to cultivate a variety of skills.

Ask a few of our claims representatives about the variety of things they get to do, and you'll hear things like:

  • Talking to a customer immediately after an accident, and giving him the confidence that everything will be alright.
  • Researching the details of an accident by pulling police reports and other information.
  • Hashing out the details of a repair estimate with a body shop owner, coming to an agreement you're both satisfied with.

Our claims representatives benefit from an award-winning training program, and step into this exciting career with the skills to succeed.

And with over 400 claims locations countrywide, they enjoy a wide range of career opportunities.

Roles include: claims adjusters, medical representatives, special investigators, porters, estimators, subrogation and claims administrative roles.

Progressive is continuously growing and improving. This is the type of company that I want to be a part of.

  • Chris R., Claims Representative

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