Progress with a purpose
Glenn Renwick

We try to be progressive in everything we do, and live up to our name by making things better. Sometimes this happens through small, incremental improvements—like our ongoing energy management program and paperless initiatives. At other times, we add our organizational strength to a bigger cause. For example, last year we hosted a national Keys to Progress® vehicle giveaway event where we donated 59 vehicles to military veterans and their families, all to help keep them moving forward.

Efforts like these reflect our business vision, values, and operations. We want to continue to promote progress in ways that set the bar for excellence and innovation in the insurance industry.

In 2013, we introduced a broad brand extension called The Thread to continue to tell the story of our company and our people. Since we started business in 1937, we’ve worked to make auto insurance better. As the apron in The Thread conveys, it can be hard, thankless work. But, it’s not about the glory. It’s about the progress we work together to make.

This report highlights some of our stories from 2013 using a social responsibility lens—offering a closer look at what we do and why we do it. By following our Core Values and doing the right thing for our customers, agents, employees, investors, and business, we’ll continue to make things a little bit better and, hopefully, society benefits from our efforts.

Glenn Renwick
Glenn Renwick
Chairman, President and CEO