We live in a society in which transparency and accountability is of growing importance, and we welcome this. Our business reporting, processes, and products promote open communication and access to information to help you take control of your insurance choices. Transparency is a key component in being a socially responsible company.
Here's our scorecard.
| Strategy and Analysis | Explanation | |
| 1.1 | CEO statement | See the CEO Message |
| 1.2 | Description of purpose | Our 2009 social responsibility focus was to capture all current activity, measure it, and push it forward. We concentrated on understanding what we are doing now and assessing opportunity areas. In 2010, we will more clearly define these opportunities and establish goals while also recognizing areas of potential risk and putting more effective measurement processes and business practices in place. |