When you choose Progressive to protect your cars, you have a say in how you want your claim handled:
• Report it however is most convenient for you. Use your mobile device and include photos from the scene of the accident; call and speak with one of our claims professionals; or visit progressive.com.
• Choose one of our Service Centers or network shops, if you’d like, and we’ll guarantee your repairs for as long as you own or lease your car.
• Check the status of your claim or repairs anytime, from your mobile device or computer. You can also view your estimate, email your claims rep or track payments made on your claim.
Our innovative approach to insurance—and claims—is just one of the reasons progressive.com is rated the No. 1 website in the car insurance industry for 2011 by Keynote® Systems, Inc. Learn more about our claims service.
Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.