Blog author Karnina Szymanski, Process Consultant at Progressive, specializes in communicating to our customers about glass claims.
Last winter, I was driving into work when a chunk of snow dislodged from the roof of my car and struck my windshield, hitting a small crack that was several months old. I was shocked to see the crack quickly spread across the glass. As if that weren’t bad enough, when I entered the parking lot and drove over a speed bump, the windshield shattered.
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