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Entries Tagged with Claims

Thank you for the thank-you’s!

Posted by Brittany Ritchey on 1/16/2013 at 12:00 PM

The claims experience really puts your car insurance to the test.

There’s a lot we do at Progressive to try to make things easy for you—from having one representative work with you until your claim is resolved, to offering to handle all your repairs for you and arrange for your rental car.

Getting a “thank-you” always reassures us that you’re getting the service you want and deserve.

So, thank YOU, John F., for sharing your story:

We’re at your service for repairs, too

Posted by Brittany Ritchey on 1/14/2013 at 8:00 AM

You trust your insurer to take care of a claim when you have one.

At Progressive, we take care of your claimand can manage your repairs, too.

Just drop off your damaged car at a Progressive Service Center; you can even pick up a rental at the same time—saving a trip.
Go back to your normal routine; we coordinate the entire repair process and call you when you can pick up your car.
• A trusted shop performs your repairs—which are guaranteed for as long as you own or lease your car, even if you move to another state.

“I love how easy it was to take them my car, sign a couple papers and be given the keys to the rental that was right there waiting for me,” says a Service Center customer in Phoenix.

“To not have to do anything myself is worth being with Progressive.”

Right now, there are 54 Service Centers countrywide. And more are opening in other cities—starting with one in Silver Spring, Md., in February.

Learn more about Progressive’s Service Centers:

Tagged with: Claims Service Center

At Progressive, you’re always in the driver’s seat

Posted by Brittany Ritchey on 6/19/2012 at 1:35 PM

When you choose Progressive to protect your cars, you have a say in how you want your claim handled:

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Tagged with: Claims

Been in an Accident? Three Ways to Accelerate Your Claim, Repairs

Posted by Brittany Ritchey on 6/18/2010 at 8:00 AM

The faster your claim and repairs get resolved, the faster you can return to the road—and put your accident behind you. Here are three tips for working with your insurer to make this happen:

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Tagged with: Claims Mobile Apps

Windshield Cracks: Why Submitting a Claim Now Saves Money Later (and Is a Safe Practice!)

Posted by Brittany Ritchey on 2/23/2010 at 7:00 AM

Blog author Karnina Szymanski, Process Consultant at Progressive, specializes in communicating to our customers about glass claims.

Last winter, I was driving into work when a chunk of snow dislodged from the roof of my car and struck my windshield, hitting a small crack that was several months old. I was shocked to see the crack quickly spread across the glass. As if that weren’t bad enough, when I entered the parking lot and drove over a speed bump, the windshield shattered.

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