If you landed an interview, congratulations! The interviewing process at Progressive helps you really shine, feel comfortable and confident, and show the recruiter and hiring manager why you're the right person for the job.
We use Targeted Selection or "behavior-based questions." These questions give us a sneak peek into how you work and implement your skills and abilities. The school of thought here is that past behavior can predict future behavior.
A great way to approach Targeted Selection is through the STAR method. Think of your answer as a short story with a beginning, middle, and end.
- Situation/Task: In 30 seconds, describe what you encountered.
- Action: In two minutes, describe the action you took to remedy the situation.
- Results: In 30 seconds, describe the outcome for your actions and one measurable accomplishment or key learning.
Here are a few examples of some Targeted Selection questions:
- Tell me about a time when you made a bad decision. What did you do?
- Tell me about a time when you had to go above and beyond your job responsibilities to get a job done. What measures did you take?
- Interacting with others can be challenging at times. Describe a situation when you wished you'd acted differently with someone at work. What happened?
With open-ended questions like these, it's easy to get lost in your answer and ramble on. Listen carefully to the question and take a minute before answering.
Preparing for your interview
Here are a few additional suggestions to help you make a great first impression on the big day:
- All roads lead back to the job description. Study the description for a reminder of why your experience matches what we're looking for.
- Practice makes perfect. Write down examples you plan to use in your interview and practice with others or in front of your mirror to get comfortable with your responses.
- You're also learning about us. Have some questions on hand for the interview team to show your interest in the job and make sure it's the right fit for you.
- Lastly, remember to show your enthusiasm. This is the fun part—where you get to be more than your resume. This is just a conversation between two people. As much as you can, just be yourself.