Keeping our promise to customers

Mix one part detective, one part diplomat and one part hero … and you get a Progressive claims representative.

Our claims representatives—whether they're in the field, at one of our service centers or on the phone—make good on our promise to get customers back on the road fast.

And whatever the role, each representative has a chance to cultivate a variety of skills.

Ask a few of our claims representatives about the variety of things they get to do, and you'll hear things like:

  • Talking to a customer immediately after an accident, and giving him the confidence that everything will be alright.
  • Researching the details of an accident by pulling police reports and other information.
  • Hashing out the details of a repair estimate with a body shop owner, coming to an agreement you're both satisfied with.

Our claims representatives benefit from an award-winning training program, and step into this exciting career with the skills to succeed.

And with over 400 claims locations countrywide, they enjoy a wide range of career opportunities.

Roles include: claims adjusters, medical representatives, special investigators, porters, estimators, subrogation and claims administrative roles.

I love Progressive because I have been given every opportunity to succeed. I've been able to experience so many opportunities, ranging from assignments in wonderful locales to three promotions over the years.

  • Alain D., Supervisor, National Med Unit

Tour this role with an employee.