Insuring a Better Future

Operating Responsibly

Building confidence through actions and words


Treating customers, employees, and shareholders the way they want to be treated

Our vision to become U.S. consumers' number one choice and destination for auto and other insurance is an ambitious goal. To achieve it, our actions must instill confidence in the Progressive brand. That’s why we live and breathe by our Core Values that define how we operate and how we treat each other, our customers, and our shareholders.

When our Core Values were penned by former CEO Peter Lewis in 1986, he ordered them intentionally: Integrity, Golden Rule, Objectives, Excellence, and Profit. You’ll notice that Profit is last. As Peter said—and I believe—we're pragmatic and we recognize that we must earn a profit in order to be a successful business. But it's the first four values that ensure we earn this profit in the right way.

Tricia Griffith
President and Chief Executive Officer

For our customers

We seek to provide competitive prices and innovative offerings that meet the needs of consumers over their lifetimes. We do this while providing transparent disclosure of our product features and prices and consistently delivering the service that our customers expect.

Our prices are driven by industry-leading, actuarially justified segmentation. We provide consumers transparency and choice through comparative rating on Progressive.com, and we encourage customers to improve their driving behavior through our Snapshot® program that uses a customer’s actual driving behavior to determine the rate they pay.

We’re committed to protecting consumers’ privacy and earning their trust. That’s why we publish our Privacy Policies and continually invest in technology and employee training to safeguard data.


For our workforce

We believe that how we achieve something is just as important as what we achieve. And we know that cultivating a diverse, inclusive, and flexible work environment is critical to our achievements. That's why we promote from within, work hard and get rewarded for it, and win the right way.

Learn more about how Progressive people grow and thrive by visiting Working at Progressive.


For our shareholders

Our Core Value of Integrity requires us to adhere to high ethical standards; to provide timely, accurate, and complete financial reporting; to encourage disclosing bad news; and to welcome disagreement. To that end, we report our results monthly and our workforce receives ongoing training about our policies and our code of business conduct and ethics.

Learn more about our Corporate Governance practices by visiting our Investor Relations site.