The claims experience really puts your car insurance to the test.
There’s a lot we do at Progressive to try to make things easy for you—from having one representative work with you until your claim is resolved, to offering to handle all your repairs for you and arrange for your rental car.
Getting a “thank-you” always reassures us that you’re getting the service you want and deserve.
You trust your insurer to take care of a claim when you have one.
At Progressive, we take care of your claim—and can manage your repairs, too.
• Just drop off your damaged car at a Progressive Service Center; you can even pick up a rental at the same time—saving a trip. • Go back to your normal routine; we coordinate the entire repair process and call you when you can pick up your car. • A trusted shop performs your repairs—which are guaranteed for as long as you own or lease your car, even if you move to another state.
“I love how easy it was to take them my car, sign a couple papers and be given the keys to the rental that was right there waiting for me,” says a Service Center customer in Phoenix.
“To not have to do anything myself is worth being with Progressive.”
Blog author Karnina Szymanski, Process Consultant at Progressive, specializes in communicating to our customers about glass claims.
Last winter, I was driving into work when a chunk of snow dislodged from the roof of my car and struck my windshield, hitting a small crack that was several months old. I was shocked to see the crack quickly spread across the glass. As if that weren’t bad enough, when I entered the parking lot and drove over a speed bump, the windshield shattered.