Looking for information about Snapshot Road Test℠? Check out our FAQ.
General Snapshot questions
What is Snapshot?
How might Snapshot affect my rate?
How is the Snapshot Mobile app experience different from the Snapshot plug-in device experience?
What information does Snapshot collect?
When do I learn about my rate change?
Can I opt out of Snapshot?
How can I enroll in Snapshot?
Can I try out Snapshot before buying a policy?
Questions about the Snapshot Mobile app only
Does the Snapshot Mobile app limit my ability to use my phone while driving?
Does the app have GPS?
Why does the Snapshot Mobile app need Wi-Fi?
Is the Snapshot Mobile app a good fit for me?
How does it work for multiple vehicles or drivers?
Why can't I see the Snapshot Mobile app in the App Store?
How long do I leave the app on my phone?
Can I switch to a device?
What happens if I'm traveling internationally?
Does the Snapshot Mobile app know who I am calling?
How do I get the app on my phone? Does it cost anything?
What do I do if I'm having trouble with registration?
What if we share cars? How do I decide which car to assign to which phone?
Which settings are required to use the app on my phone?
Does the app have to always be running in the background?
How much data and battery does the app use?
Do I have to turn on the app every time I get in my car?
How does the app know if I'm driving?
How can I see how I'm doing in the program?
What happens if I delete the app?
Why don't all of my trips appear?
What happens if my trip type is incorrect?
What happens if I pause the app?
I am a Progressive customer, but not a Snapshot customer. Can I sign up for the Snapshot Mobile app?
Can I try Snapshot again after I'm done?
I drive a company car, delivery truck, police car, etc. Will the Snapshot Mobile app collect those trips?
Note: These FAQs offer a broad overview of the Snapshot program and how it works. The program does vary in a few states. See the Snapshot Terms and Conditions for more information.