(Last updated December 31, 2019)
What does Progressive do with your personal information?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and credit history
- Account transactions and payment history
- Transactions or loss and insurance claim history
- Your location. You can configure location services in your mobile device's settings.
When you are no longer our customer, we continue to share your information as described in this notice.
All financial companies need to share customer’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Progressive chooses to share; and whether you can limit this sharing.
|Reasons we can share your personal information||Does Progressive share?||Can you limit sharing?|
|For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes— to offer our products and services to you||Yes||No|
|For joint marketing with other financial companies||Yes||No|
|For our affiliates’ everyday business purposes— information about your transactions and experiences||Yes||No|
|For our affiliates’ everyday business purposes— information about your creditworthiness||No||We don't share|
|For our affiliates to market to you||Yes||Yes|
|For our nonaffiliates to market to you||No||We don't share|
To limit our sharing
Call toll-free 844-582-5040 — we will prompt you through your choice.
If you are a new customer, we can begin sharing your information 30 days from the date we provided this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
|Who we are|
|Who is providing this notice?||The Progressive Group of Companies, which includes insurance companies and agencies.|
|What we do|
|How does Progressive protect my personal information?||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.|
|How does Progressive collect my personal information?||
We collect your personal information, for example, when you
|Why can’t I limit all sharing?||
Federal law gives you the right to limit only
|What happens when I limit sharing for a policy I hold jointly with someone else?||Your choices will apply to everyone on your policy.|
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Other Important Information
In some states, you may limit the sharing of your personal information for joint marketing with other financial companies. Progressive doesn’t share your personal information for joint marketing in these states.
State laws require that we disclose that:
- Information we obtain from consumer reporting agencies may be kept by them and disclosed to other persons.
- You can contact Customer Service to review and correct information we have about you.
- To the extent that state law is more protective than federal law, we will follow the state law. State-specific privacy policies are available at progressive.com/privacy.
- If you are a victim of abuse, you can help protect confidential abuse information, such as your address and telephone number, from disclosure to an abusive family or household member, partner or caretaker by contacting Customer Service to place your insurance policy in your name.
California Consumer Privacy Act Supplement
This Supplement ("Supplement") applies only to California residents. It describes our collection and use of Personal Information that is subject to the California Consumer Privacy Act ("CCPA") and your rights under that law. This Supplement does not apply to information that is exempt from or otherwise unregulated by CCPA.
Personal Information we may collect and the purposes for which we may use it
"Personal Information" is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular consumer (a natural person who resides in California) or household in California. We collect some or all the following categories of Personal Information about you and your household:
- "Identifiers" such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
- "CCR Categories" may include the following categories of Personal Information described in the California Customer Records statute: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
- "Protected Classification Characteristics " under California or federal law such as age, marital status, and gender.
- "Commercial Information" may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- "Biometric Information" means an individual's physiological, biological, or behavioral characteristics that can be used to establish an individual's identity. Examples may include fingerprints; face, hand, palm or vein pattern imagery; voice recordings; or sleep, health, or exercise data that contain identifying information.
- "Internet or Other Electronic Network Activity Information" may include, for example, website information, browsing history, search history, information on a consumer’s interaction with an internet website, application, or advertisement.
- "Geolocation Data" about physical location or movements.
- "Sensory Data" such as recorded phone call and other audio recordings.
- "Professional or Employment-Related Information" such as information about current or past employment.
- "Education Information" such as education level.
- "Inferences" drawn from other Personal Information to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Our Personal Information practices
The following table describes our practices with respect to Personal Information.
|Categories of Personal Information that we collected about consumers and may collect about you and your household||Categories of sources from which the Personal Information has been collected||Categories of third parties with whom the Personal Information has been shared|
|Protected Classification Characteristics||
|Internet or Other Electronic Network Activity Information||
|Professional or Employment-Related Information||
We also may collect Biometric Information about you or your household.
We have disclosed each category of Personal Information to one or more third parties for a business or commercial purpose. The business or commercial purposes for which we collected each category of Personal Information and the purposes for which we will use the Personal Information that we collect about you and your household may include the following:
- communicating and interacting with consumers
- consumer experience and service
- marketing products and services offered by us or others
- analytics, research, design, development, and pricing
- counting ad impressions, verifying positioning and quality of ad impressions, auditing compliance, and other auditing
- monitoring social media and other online references to us
- litigation and claims handling
- preventing, detecting and prosecuting malicious, deceptive, fraudulent or illegal activity
- risk control, debugging and otherwise maintaining or protecting our data and systems and ourselves
- to effect, administer, enforce, service, process, provide or maintain a product, service, account, or transaction with or for a consumer or business
- in connection with a proposed or actual securitization, merger, acquisition, sale (including sale of servicing rights) or similar transaction related to, involving or impacting a consumer
- providing information to regulators, law enforcement, other governmental entities and our attorneys, accountants and auditors
- making disclosures required by and otherwise complying with legal requirements or legal, regulatory or other governmental investigations or process
- any other purposes disclosed to or authorized or approved by a consumer
- sharing information with other companies in our family of companies or in which we invest
We have disclosed for a business purpose all of the categories of Personal Information listed in the table above.
Your rights to know and delete
To the extent provided by law, up to twice per year, you may request that we disclose to you free of charge:
- the categories of Personal Information we collected about you in the past twelve months
- the categories of sources from which it is collected
- our business or commercial purpose for collecting or selling Personal Information
- the categories of third parties with whom we share Personal Information
- the specific pieces of Personal Information we collected about you
- the categories of Personal Information about you that we disclosed for a business purpose
To the extent provided by law, you may request that we delete Personal Information that we collected from you.
Your rights regarding the sale of your Personal Information
We will not sell information about you. You do not need to tell us to refrain from selling your information.
We may charge a different price for goods or services if the difference is reasonably related to the value of your Personal Information. We will not otherwise discriminate against you for exercising your rights under the CCPA.
When you ask us to disclose specific pieces of Personal Information to you or to delete Personal Information we obtained from you, we will verify that you are the consumer about whom we have collected the Personal Information. We will do this by matching identifying information provided by you to Personal Information about you that we have on file, when possible. You must provide us with a copy of the front and back of your driver's license or other government-issued identification card and with your completed, signed, notarized affidavit.
How to designate an agent to make requests on your behalf
You may designate an agent to make requests on your behalf. If an authorized agent asks us to disclose specific pieces of Personal Information that we collected about you, or to delete Personal Information that we collected from you, the authorized agent must submit (a) a copy of the front and back of your driver's license or other government-issued ID card; and (b) your completed, signed and notarized affidavit.
Questions and concerns
If you want to access this notice in a different format because of disability, or if you have any other CCPA questions or concerns, you may call us at 855-955-0742.