How does pet insurance pay out for vet claims?

Pet insurance requires you to submit a claim after your pet has received veterinary care — and you'll need to be out of your policy's waiting period. Make sure to include the following in your claim:

  • Your and your pet's name
  • Where your pet received veterinary care
  • The veterinary care invoice and proof of payment

With Pets Best, once your claim is verified and approved, you'll receive the reimbursement you qualify for as soon as possible. For faster processing, you may choose to sign up for direct deposit. Or if you haven't paid your bill yet when you file your claim, you can elect for Pets Best to pay your vet directly.

Learn more about how pet insurance works.

Tips for finding a new veterinarian

  1. Consider your pet's needs and your budget

    If you have an older cat or dog, consider an office with an emergency clinic in case something unexpected happens to your animal. Other considerations could include the practice's size and pricing.

  2. Gather recommendations

    Talk to neighbors, friends, and family members. You may want recommendations from pet owners who have similar types of pets and budgets.

  3. Confirm licensing

    Use your state's professional licensing verification system to make sure the vet you're considering is licensed and doesn't have a record of serious issues. Before scheduling an appointment, you can also consider visiting the vet's office without your pet to see if it's clean, quiet, and well-run.

  4. Schedule a wellness checkup

    Once you find the right vet, schedule a wellness appointment for your pet. Use the visit to get to know the vet, get your pet in their system, and make sure they're up-to-date on preventative care.

How can I get pet insurance?

You can get a pet insurance quote online. You'll answer some questions, and then you'll choose your plan type, deductible, and reimbursement percentage. You can also call 1-877-298-0639 to speak with a licensed representative who can help you find the right policy for you.