No matter which type of claim you have, our goal is to make sure everything goes smoothly. That means making your claims process as easy as possible and keeping you updated.
Get a breakdown of the claims process, what to do, and where to go from here.
Keep in mind, you don’t have to actually get repairs. Instead, you can simply get an inspection to see what your damages are, and we’ll send you payment for that amount (minus your applicable deductible). However, if you have a loan or lease, you should check with your lender to see if they require repairs.
We have a network of repair shops around the country, and we’ll even guarantee your repairs at network shops for as long as you own or lease your vehicle.
If you already have a repair shop in mind, you can use them too. In fact, you can use any shop you’d like, but you should check to see if they’ll guarantee your repairs.
See more on our limited lifetime guarantee for repairsWe have established relationships with dealers and repair shops to make sure everything goes smoothly. But you can still choose another shop if you'd like.
You’re free to use any contractor you’d like (or DIY). Your claims rep will coordinate the process and make sure you’re always updated.
If you qualify, we’ll text you an invitation code to start a Photo Estimate.
If you qualify, file your claim and download or open the Progressive Mobile App to get started with Photo Estimate.
Snap pictures and take a video of your damaged vehicle, and then upload through the app. (Standard data rates may apply.)
Skip the in-person inspection and save time! We'll review your photos and video, then send you an estimate.
If you want repairs, we’ll help start the process. If you don’t want repairs or are undecided, we’ll send payment for the estimate amount (minus your deductible).
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