Before any repairs for your car start, we first complete an estimate to make sure you have a general idea for how much your repairs cost. Here’s a quick primer to help you through this process.
What you need to know about your repair estimate
How estimates are determined
An estimate is just that—an estimate of the cost involved to repair your vehicle to pre-loss condition. Repair estimates may vary depending on several factors, including labor rates, parts, prices, and the amount of time necessary to perform certain repairs. See more on how to read your car repair estimate.
If you’re repairing, we have great options to get you back on the road
We help manage the repair process for you from beginning to end. We make things easier with our approved network of shops. We even guarantee your repairs at network shops for as long as you own or lease your car.
If you already have a repair shop in mind that's outside of our network, you can use them, too. In fact, we work with any shop you choose to complete repairs. Just call your claims rep to start the repair process, and we help schedule repairs anywhere you’d like. Your rep can also help you with a rental if needed. Note: If you’re a Progressive policyholder, rental coverage may not apply unless you purchased it prior to the accident.
Still have questions? See answers to common customer questions below:
Do I have to repair my vehicle?
Repairing your vehicle is your decision, and it’s OK if you decide you do not want to complete the repairs. You should check with your lienholder or leasing company before making a decision, though. They may require you to complete repairs in order to protect their interest.
What does my estimate include?
Your estimate includes all visible damage related to your loss. If additional loss-related damage is found during the repair process, we re-inspect your vehicle. Finding additional damage isn’t unusual—we can’t always see all the damaged parts when writing the initial estimate. We work with you and the shop to update the estimate if needed.
What happens after I get my estimate?
If you choose not to repair your vehicle or haven’t decided yet, we review the estimate with you and you can decide whether you’d like to receive a payment for the damages or if we can assist in managing the repair process for you.
Repair options: You can choose an approved shop in the Progressive network or any other shop you’d like. We manage the repairs from start to finish. We can get the repair process started right away or at a time that’s convenient for you. You can also choose any shop you prefer—just let us know so we can review the estimate with the shop and issue payment to you or to the shop directly.
Ready to start repairs or have additional questions? Give us a call at 1-800-776-4737 — press 1 for claims and then enter your claim number when prompted.
What type of parts are considered in the estimate?
Your estimate may include replacement parts from a source other than your vehicle’s manufacturer. The replacement parts on the estimate are intended to return your vehicle to its pre-loss condition with proper installation. In fact, we guarantee this. After repair, if any sheet metal or plastic body part included in the estimate fails to return your vehicle to its pre-loss condition (assuming proper installation), in terms of form, fit, finish, durability, or functionality, Progressive arranges and pays for the replacement of the part—even to the extent not covered by a manufacturer's or other warranty. This service is performed at no cost to you (including associated repair and rental car costs).
This guarantee applies as long as you own or lease the vehicle. This guarantee is not transferable and ends if you sell or otherwise transfer your vehicle. To obtain service under this guarantee, call your claims rep or Progressive at 1-800-274-4641.
What portion of the damage am I responsible for?
If you’re a Progressive policyholder and have coverage, Progressive covers the cost of repairs related to the loss above your deductible. If you choose to repair your vehicle, you owe your deductible when repairs are complete. Your deductible is the amount you agreed to pay if your vehicle is damaged in a loss. We also review your deductible with you, and you can find it in your policy documents or online account.
If you aren’t a Progressive policyholder and choose to have your vehicle repaired, you typically won’t have any out-of-pocket expense. There are some scenarios where you may owe for a portion of the damages. Your representative will let you know if you owe anything.
What if I have a lease or finance my vehicle?
If you have a lienholder on your vehicle, any payment we issue to you may include you and the lienholder as payees. If you choose not to repair, contact your lienholder to determine what you need to do to cash the payment. If you plan on repairing through an approved shop in the Progressive network, we pay the shop directly, so there’s no need to include a lienholder on the payment. Let us know if you plan on repairing at a facility that’s not in our network, so we have the information we need to issue payment directly to that shop.
*If you’re a Progressive policyholder, your rental may be covered depending on your policy coverages and the circumstances of your claim.
Please note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, etc. before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.