Uploading a few photos and/or videos to the Progressive app is a quick and easy way to share your vehicle’s damage with your Progressive representative. Once we receive your submission, our team will assess the damage and get back to you with next steps.
Whether you file your car insurance claim online, over the phone, or through our mobile app, we'll provide you an invitation code to import photos into our system.
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Download the Progressive app if you don't already have it. Open the app and select Claims Center. Simply select 'Provide Claim Photos and Files'. If asked, enter your invitation code to launch the Guided Photo process.
The app* walks you through taking vehicle damage photos and/or video. You’ll have the option to add notes telling us more about the damage and share any existing photos on your device, including:
Your photos and files will be available for us to review and determine next steps with your claim.
Remember, if you receive your estimate, the decision to repair is yours—and it's OK not to repair your vehicle. If you finance or lease your car though, your lender may require you to get the repairs. If you decide to repair your vehicle, you can choose any repair shop you'd like. However, by using a shop within our approved Progressive Network, we'll guarantee your repairs for as long as you own or lease your vehicle. Just call your claims rep to start the process.
How you filed your claim will determine where you can find your invitation code. If you filed your claim with a rep over the phone or online, you'll recieve a text message* with your invitation code. If you filed your claim through the mobile app, a rep will contact you and then send you a text message with your invitation code. If you filed your claim through the mobile app, you'll immediately be prompted to start the process.
Call or email your claims representative for help.
The photos and videos uploaded through the mobile app will be sent to our claims department for review to determine next steps. They won't be saved to your phone's library, but you'll be able to retrieve them later if you want to keep them for your records.
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