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If you choose one of our network shops, you receive a lifetime guarantee* on the covered repair for as long as you own or lease your vehicle. A covered repair is a repair of damage to your vehicle that is described in a written damage assessment prepared by, or on behalf of, Progressive Claims Service and completed by an authorized repair facility. An authorized repair facility means a repair facility in Progressive’s repair shop network.
Progressive arranges for the correction of any covered repair that fails to meet the generally accepted automobile repair industry standards at no cost to you. This includes standards for form, fit, finish, durability, and functionality as commonly recognized in the U.S. automobile repair industry at the time of the covered repair (“Generally Accepted Industry Standards”).
Our guarantee does not apply to normal wear and tear or damage caused by improper maintenance, neglect, abuse, subsequent accident, or original manufacturer defect. It also doesn’t apply to any work on the covered repair performed by anyone outside Progressive's network. Any such work voids the guarantee.
You benefit from the guarantee for as long as you own or lease your vehicle. However, it isn't transferable and is no longer valid if you sell or transfer your vehicle.
Choose a shop in our pre-approved network. With this option, you’ll also get benefits like priority service and guaranteed repairs, up to two days faster.