Technical Help

Recommended Browsers
Our Web site is optimized for the following browsers:

If you use the following browsers, our site may not be optimized for them:

JavaScript Enabled
Our site uses JavaScript to help our users successfully complete vehicle quotes and use other site features. We recommend you enable JavaScript in your browser.

Cookies Accepted
Our site uses "cookies," which are small text files saved in your computer when you access certain Web pages. Cookies identify you to the Web site that gave you the cookie. Some Web sites, including ours, may also store cookies on your computer. Cookies collect technical data, like your Internet protocol (IP) address, operating system and session ID. They also can save certain information entered by you.

Display Images Enabled
We streamline the display of images through a third-party content delivery network for quicker use of our site.

Monitor Settings
Progressive.com is best viewed at a resolution of 800 by 600 pixels and higher.

Flash
Our site requires Flash Player 8 or higher installed on your computer to use our site. Download the latest Flash Player now.

Adobe Reader
You will need Adobe Reader 5 or higher to download forms or documents on progressive.com.

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We use a secure server and security protocol to safeguard the information you provide during the quoting, purchase and payment processes. Our secure server implements the Secure Sockets Layer (SSL) protocol to interact with you when you provide personal information during these processes. This state of the art technology encrypts your information so a third party cannot read the information while in transit.

We handle your information securely. We limit personnel access to our servers and expect our personnel to adhere to high standards of ethics and integrity in performing their jobs and conducting the business and affairs of the company. Information stored by progressive.com is housed securely and there is no access to this information via the Internet from outside entities.

P3P Policy
The Platform for Privacy Preference Project (P3P) is a standard developed by the World Wide Web Consortium (W3C) to provide an automated way for you to understand the use of personal information on Web sites you visit. More about P3P.

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Internet Explorer 4.0 and 4.01+
When you begin a quote, or enter our secure server area, a security alert may display indicating that pages you are about to view are not secure. The alert also says that others could use information you send on the Web.

A Microsoft Corporation Article, reference number Q179592, asserts that when viewing certain secure Web sites using IE browser version 4.0 or 4.01, the Secure Lock indicator may not be displayed on the Internet Explorer status bar. In this article, last reviewed January 20, 1998, Microsoft Corporation maintains, "Although the Secure Lock indicator no longer appears on the status bar, the connection is still secure." ( Additional information from Microsoft)

America Online
If you are having trouble navigating our Web site or completing an insurance quote, you may have an outdated browser or an outdated version of AOL. You can upgrade your version of AOL, or, after you connect to the Internet through AOL, you can open either Microsoft Internet Explorer 6.0 or higher or Mozilla Firefox 1.5 or higher and use these to navigate our Web site.

Internet TV
If you experience technical difficulties while using Web TV, call 1-800-PROGRESSIVE (1-800-776-4737).

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If you encounter errors while browsing our site, please contact us to describe the issue or try again later.