COVID-19 state-specific information

Last updated July 9, 2020

Several states have issued distinct billing leniency guidelines. We're abiding by all state-specific requirements, which means we won't cancel or non-renew any policy due to non-payment during the leniency period.

These guidelines can change rapidly, but the table below shows what we know so far. When new information comes in, we'll update this list.

If your state is not represented in the list, that means that the leniency period has ended. Please call us if you need assistance with your payments. We want to help you stay covered.

State Automatic leniency through* Optional extension through**
Arkansas 05/15/2020 08/17/2020
Colorado 05/15/2020 07/27/2020
Dist. Of Columbia 07/24/2020 07/24/2020
Delaware 07/06/2020 07/06/2020
North Carolina 05/27/2020 06/26/2020
New Jersey 05/15/2020 07/30/2020
New York 05/15/2020 Multiple dates******
Ohio 05/15/2020 Rolling dates***
Oklahoma 07/12/2020* Rolling dates****
Oregon Rolling dates***** Rolling dates*****

*This date represents when billing is expected to resume in your state.
**This date represents when billing is expected to resume if you contact us for an additional extension.
***The opt-in leniency period for Ohio is dependent on when you contact us. Billing resume dates range from 6/1/2020 – 8/19/2020.
****The opt-in leniency period for Oklahoma is dependent on when you contact us. Billing resume dates range from 7/12/2020 – 9/1/2020.
*****The leniency period for Oregon is based on the date of your first missed payment. Billing resume dates range from 6/20/2020 – 9/20/2020.
******The opt-in leniency period for New York is dependent on when you contacted us for assistance. If you contacted us before 6/6, billing will resume on 8/5, unless you request and are eligible for an additional extension. If you contacted us on or after 6/6, billing will resume on 9/5.