The Progressive App

You can find the Progressive app on the App Store (for iPhones) or Google Play (for Android devices). The app is available for the vast majority of our customers, but it may not be available for older devices/phones or operating-system versions.

Like most iOS and Android apps, we request your permission to access information and features on your device. This allows us to provide you with the best experience possible and lets you use all of the great functionality we have to offer. Permissions we request include:

• Location: Uses your location to make it easier to file a claim, request roadside assistance, or find a local agent.
• Photos, Media, Files, Camera and Microphone: Allows you to take and submit photos of documents that we've requested, as well as photos and videos of vehicle damage to help expedite your claim.

If you enroll in Snapshot or Accident Response, location is also used to capture trip data including speed, mileage, hard brakes, and when a trip starts and stops. Snapshot and Accident Response require additional permissions, including:

• iOS/Motion and Android/Activity: Used to detect when the customer is driving or if they've potentially been in an accident.
• Background app refresh (iOS): Allows the app to detect driving or an accident when the app is not in use.
• Phone & Bluetooth permission (Android): Allows the app to check if customer is making calls while driving. Bluetooth permission is used to record trips by detecting if the phone is connected to a vehicle.
• Turn Off Battery Optimization (Android): Prevents the app from going into standby mode, which blocks the app from detecting accidents or driving.

The app currently supports self-service for Auto, Motorcycle/ATV, Boat/PWC, RV/Trailer, and Snowmobile policies, with some limited functionality for Commercial Lines sole proprietor policies. Currently, you can't manage Home, Renters, Condo, Mobile Home, and Umbrella policies with the app.

If you do not already have an online Progressive account for our servicing website, then you can get started by tapping Create Account on the login screen of the Progressive app. Then, create a User ID and password (this will then work on both our app and website).

If you already have an online account for our servicing website, then you can use the same account credentials for our app.

You will only stay logged into the app if you choose the Remember Me option. Otherwise, the app will time out after 15 minutes of inactivity for security.

Fingerprint login is available on eligible Apple and Android devices that support Touch ID. Facial recognition is also available on Apple devices that support Face ID. If your device is eligible, you’ll see an option on the login screen of the Progressive app.

If we’ve identified a policy that we think may belong to you, we will ask you to confirm it within the app by providing certain account information. If you’re still not seeing all of your policies, please call us for assistance.

Your ID cards are automatically saved for offline access each time you log in to the app.

You can currently pay using a debit card, credit card (Mastercard, Visa, Discover), checking account, Apple Pay, Google Pay, or PayPal.

We do not store any of your personal information on the device other than what is displayed on your offline insurance ID card. All information is encrypted and discarded once transmitted.