Progressive's Lifetime Guarantee
By selecting us to assist you in arranging the Covered Repair or by selecting an
Authorized Repair Facility to perform the Covered Repair, you receive this Lifetime
Guarantee of the Covered Repair ("Guarantee") for as long as you own or lease your
vehicle.
The Covered Repair is a repair of damage to your vehicle that is described in a
written damage assessment prepared by Progressive Claims Service ("Progressive")
and completed by an Authorized Repair Facility. An Authorized Repair Facility means
a repair facility in Progressive's repair shop network.
What This Guarantee Covers
This Guarantee covers, and is limited to, the Covered Repair. Under this Guarantee,
Progressive, at no cost to you, will arrange for the correction of any Covered Repair
that fails to meet generally accepted industry standards for form, fit, finish,
durability and functionality, as commonly recognized in the U.S. automobile repair
industry at the time of the Covered Repair ("Generally Accepted Industry Standards").
Additionally, Progressive, at no cost to you, will provide you with a rental vehicle
while the corrective repairs provided under this Guarantee are being completed.
What This Guarantee Does Not Cover
This Guarantee does not cover normal wear and tear or damage caused by improper
maintenance, neglect, abuse or subsequent accident.
This Guarantee does not apply to any work on the Covered Repair performed by anyone
other than an Authorized Repair Facility. Work on the Covered Repair by anyone other
than an Authorized Repair Facility will void this Guarantee.
How Long This Guarantee Lasts
To get service under this Guarantee, notify Progressive of any problems related
to the Covered Repair by calling
1-800-274-4641. To report a claim or get service
on an existing claim, call 1-800-274-4499.
THIS GUARANTEE IS PROGRESSIVE'S EXCLUSIVE OBLIGATION WITH RESPECT TO THE COVERED
REPAIR. PROGRESSIVE DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES.
THIS GUARANTEE IS LIMITED TO THE CORRECTION OF ANY COVERED REPAIR THAT FAILS TO
MEET GENERALLY ACCEPTED INDUSTRY STANDARDS. ACCORDINGLY, PROGRESSIVE SHALL NOT BE
LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE
COVERED REPAIR.
Some states may not allow the exclusion or limitation of incidental or consequential
damages, so these limitations and exclusions may not apply to you.
Please Note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.
