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Progressive's Lifetime Guarantee

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By selecting us to assist you in arranging the Covered Repair or by selecting an Authorized Repair Facility to perform the Covered Repair, you receive this Lifetime Guarantee of the Covered Repair ("Guarantee") for as long as you own or lease your vehicle.

Also Related:

Online Claims

Online Claims Reporting

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The Covered Repair is a repair of damage to your vehicle that is described in a written damage assessment prepared by Progressive Claims Service ("Progressive") and completed by an Authorized Repair Facility. An Authorized Repair Facility means a repair facility in Progressive's repair shop network.

What This Guarantee Covers

This Guarantee covers, and is limited to, the Covered Repair. Under this Guarantee, Progressive, at no cost to you, will arrange for the correction of any Covered Repair that fails to meet generally accepted industry standards for form, fit, finish, durability and functionality, as commonly recognized in the U.S. automobile repair industry at the time of the Covered Repair ("Generally Accepted Industry Standards"). Additionally, Progressive, at no cost to you, will provide you with a rental vehicle while the corrective repairs provided under this Guarantee are being completed.

What This Guarantee Does Not Cover

This Guarantee does not cover normal wear and tear or damage caused by improper maintenance, neglect, abuse or subsequent accident.

This Guarantee does not apply to any work on the Covered Repair performed by anyone other than an Authorized Repair Facility. Work on the Covered Repair by anyone other than an Authorized Repair Facility will void this Guarantee.

How Long This Guarantee Lasts

To get service under this Guarantee, notify Progressive of any problems related to the Covered Repair by calling
1-800-274-4641. To report a claim or get service on an existing claim, call 1-800-274-4499.

THIS GUARANTEE IS PROGRESSIVE'S EXCLUSIVE OBLIGATION WITH RESPECT TO THE COVERED REPAIR. PROGRESSIVE DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES.

THIS GUARANTEE IS LIMITED TO THE CORRECTION OF ANY COVERED REPAIR THAT FAILS TO MEET GENERALLY ACCEPTED INDUSTRY STANDARDS. ACCORDINGLY, PROGRESSIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE COVERED REPAIR.

Some states may not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you.

Please Note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.

Also Related:

Network Shops

Why Use Network Shops?

  • Convenient drop-off
  • Easy estimates
  • Priority status
  • Continual updates
  • Faster repairs
  • Quality repairs
  • Lifetime guarantee
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Auto insurance prices and products are different when purchased directly from Progressive or through agents/brokers. Quotes on this page are for policies purchased directly. Quotes for policies sold through agents/brokers are available through ProgressiveAgent.com or via the Find Agent/Get Agent Quote button.

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Copyright 1995-2008. Progressive Casuality Insurance Company. All Rights Reserved
We're Here 24/7. Call 1-800-PROGRESSIVE.