Reporting a Claim
We work with you throughout the entire claims process — from initial response through final resolution — to provide fast, caring service and to settle your claim.
Here's how to report a claim and how we help you:
- As soon as possible, log in to report your claim online. We'll ask you some initial questions and begin resolving your claim immediately.
- A claims representative will contact you — generally within two hours of reporting your claim — to answer your questions and schedule an inspection of your vehicle. Be sure to discuss any questions you have about deductibles, what's covered or the repairs with your claims rep at this time.
- We'll inspect your vehicle's damage and provide an estimate for repairs.
- We'll help you arrange vehicle repair service and towing if you need it. You can use a repair facility in Progressive's network of repair shops or take advantage of our concierge level of claims service — one or the other is available, depending on where you live — and we can schedule the appointment for you when you report the claim. You also can select your own repair facility.
- If you need a rental car, your claims representative can make arrangements for one. Your rental may be covered depending on your policy coverages and the circumstances of your claim.
- We'll periodically check the status of the repair and address any further issues, such as additional damage, payments for additional damage, or changes to the expected completion date, while your vehicle is in the shop.
- If you use a repair shop in Progressive's network, or you use our concierge level of claims service for vehicle repairs, you'll get our Limited Lifetime Guarantee, which is valid for as long as you own or lease the car.
We settle your claim quickly, fairly and accurately so you can move on with your life.
You're in the Driver's Seat
You decide what repair process to use, and we'll assist you along the way. To make your experience as easy and satisfying as possible, we've created a network of repair facilities and our concierge level of service, which offer these benefits:
- Convenience — Repair shops in our network give your vehicle priority status while it's in the shop, and, if our concierge level of service is available in your area, we'll handle the repairs for you, from start to finish. We use an online system with real-time updates to electronically monitor every vehicle that's taken to a repair shop in our network, and we give you progress updates on the repairs so you can spend time doing other things.
- Speed — We work to minimize the repair time, which means a quicker reunion with your car.
- Quality — We select repair shops in our network based on factors including the quality of repairs. Whether you choose a shop in our network or use our concierge level of claims service, we provide a guarantee on the repairs for as long as you own the vehicle.
Check Your Claim Any Day, Any Time
If you're a policyholder with a burning question about your claim at 2 a.m., log in to our online service site at any time to check the status of your claim, view claim payment history and damage estimates, and e-mail your claims representative.
Please Note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy or contact your claims representative to verify which coverages you have.
If you are a body shop that wants to join the Progressive network, Click Here.
