Concierge Level of Claims Service
Making Car Insurance Claims Easier
Progressive's concierge level of claims service saves you time while we manage the repair process for you. With our Total Loss Concierge service, we'll even help you find a new car if yours is totaled.
We Take Care of the Details for You
Report your claim online any time of the day or night. Then, just schedule
an appointment and drop off your car at one of our Service Centers and we take care
of the rest — from writing estimates to arranging repairs with a body shop
in our network of repair facilities. If you want to rent a car, we even have those
on site. You're on your way in about 15 minutes. We take care of your claim from
start to finish — and we guarantee the repairs for as long as you own or lease
your car.
Our concierge level of claims service is available at Service Centers throughout the country. When you report your claim, we'll let you know if there is
one nearby and you can decide whether you'd like to use the service. The service
is not just for Progressive policyholders — it's also available to anyone
involved in a claim with a Progressive policyholder.
Fast, Accurate Estimates
Often, people shop around for repair estimates to get the best deal. This takes time and can delay the start of repairs. If you choose to use our concierge service, we save you time by preparing an estimate for you and contacting an auto body shop that has met strict quality requirements. We reach an agreement with the shop on the cost of the repairs; the shop then transports the vehicle from the Service Center to its facility, and the repair process begins. We keep you up to date on the repair status, and you can check up on your claim any time by calling us or visiting the Manage Your Policy section of the Web site.
Picking Up Your Car Is as Easy as Dropping It Off
When the work is finished, the vehicle is returned to the Service Center where we inspect the repairs with the shop. When we're satisfied with the repair quality, we call you to schedule a convenient pick up time. Just come back to the Service Center and inspect your car. A representative will be at your side to answer any questions. It's that simple — show up, return your rental car if you have one, and drive your car away.
Repairs Are Guaranteed
You'll drive away with a written guarantee on the repairs that both Progressive and the body shop stand behind as long as you own or lease the vehicle . You can see the details in our Limited Lifetime Guarantee.
Please Note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.
