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Frequently Asked Questions

  • What policy changes can I make online?

  • You can do a lot online with your Progressive account*. Here are the most common to-do's:

    • Payments: Make payments, view billing history and schedule payments
    • Policy Updates: Update drivers, vehicles, lienholders and personal information
    • Documents: Get your ID card, declarations page, notices, contracts and more
    • Claims: Report and track a claim online
    • Agent Access: Find agent contact information and get a quote for changes to your policy

    Log in to your Progressive policy

    *Note: Online service options vary by policy and state.

  • I forgot my password/ID. What do I do?

  • Have any one of the following handy and use the Recover Password or User ID service:

    • The email address associated with your online account
    • Your policy number
    • Your driver's license number
  • How do I see my latest bill and make a payment?

  • Log in to your Progressive account and go to the payments section. There, you can:

    • Make payments
    • View past bills and your payment history
    • Change how you pay your bill
    • View your payment schedule
    • Sign up for paperless billing

    You can also make a payment without logging in by using your policy number or email, birthdate and ZIP code.

  • How do I set up automatic payments?

  • Log in to your Progressive policy and go to the payments section. As one of your payment options, you can start an electronic funds transfer (automatic payments). You'll need three things: the name on the bank account, the account number and the routing number.

  • How do I use my Roadside Assistance coverage?

  • Call us anytime at 1-800-776-2778. Or, if you already got roadside assistance on your own, send the receipt to: Progressive Roadside Assistance, PO Box 9147, Medford, MA 02155. Include your name, policy number, year/make/model of the vehicle and return address. Once we confirm your coverage, we'll reimburse you for your expenses according to your policy.

    Get more information on Roadside Assistance

  • How do I cancel my policy?

  • We understand your needs can change. Call 1-800-776-4737 to cancel your policy and get answers to any questions you have.

  • How do I report or get information on a claim?

  • Get more information on the claims process.

  • Where are ID cards and official documents?

  • Log in to your Progressive policy and go to the documents section. There, you can view, download, mail or fax the documents you need. Options include your insurance ID card, verification of insurance, declarations page and more.

  • Why did my rate change?

  • The best way to understand a rate change is to call us at 1-800-776-4737. Many factors can affect your rate, including:

    • Driving history and behavior (like accidents and moving violations)
    • Age, gender, marital status
    • Where you live
    • State regulations
    • Insurance history (like lapses in coverage or a claim)
    • Job type and credit score
    • The type of car you drive (i.e., body type, size, age, weight)
    • Your coverages and deductibles
  • Do I need a commercial or personal policy?

  • A personal auto policy sometimes covers businesses, especially if the vehicles are for personal use, too. Use the Commercial vs. Personal Auto Insurance service to help decide what’s right for you.

  • Should I have my coverage reviewed?

  • If anything has changed in your life—for example, if you bought a home, got married, moved or experienced any other major milestone—you should request a review of your coverage so you can rest assured that your policy still protects everything that’s important to you. Just call 1-800-776-4737 to see if you need to make any updates.

  • How do I get an SR-22?

  • Give us a call at 1-800-776-4737. If you're new to Progressive, you can also request an SR-22 during your online quote.

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