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September 21, 2021
The original person I talked to about a claim was great. She gave me a claim number and told me that an adjuster would call me within 48 hours. My problem was I had my Polaris Ranger stuck out in the forest and no way to get it home. If the adjuster was available I could have used their help who to us to get it home before someone steals it. I left it there overnight and could only find one recovery company that would retrieve it. 100 miles away. $1250.00 out of my pocket. Progressive will reimburse me they said.
I’ve been with Progressive for about 3 years now. I use the mobile app for almost all of my insurance needs. I’m very happy with my service, my rates, the ease of getting the info I need and handling any business pertaining to my policy via the mobile app, website or live agent
Your rep, Carmen, at your call center in Columbus, OH was very knowledgeable and helpful. She took the time to ensure my request was completed accurately and expeditiously. She is an admirable representative of your organization.