Progressive insurance reviews

When i called you guys were really helpfull and answerd the call really quick im impressed how easy everything was

Progressive is a first rate insurance company that thrives in customer service.

It was not as good as I expected. So, my policy was through the 21, I had the understanding that I would be covered the 21st, so I renewed it and make the 22nd the renewal date, so, an agent told me I was not covered the 21st, it does not make sense. The system should let you know before continuing.

The original person I talked to about a claim was great. She gave me a claim number and told me that an adjuster would call me within 48 hours. My problem was I had my Polaris Ranger stuck out in the forest and no way to get it home. If the adjuster was available I could have used their help who to us to get it home before someone steals it. I left it there overnight and could only find one recovery company that would retrieve it. 100 miles away. $1250.00 out of my pocket. Progressive will reimburse me they said.

Ms Kelly was very helpful and professional while explaining every aspect of the different policies available. I am glad we switched to Progressive

From start and through to the end. I received the highest level of customer service that one could expect. Thank you Shawntelle and the others.

I had a nice informative experience talking with Cameron.

Great, the rep I spoke with was pleasant to speak to.

People on the phone struggled.

Great services and your representatives are very polite and helpful in resolving the matter

Upset at first when I spoke to representative early in the day, but looked for options on web site which was very very helpful.

It was not as good as I expected. So, my policy was through the 21, I had the understanding that I would be covered the 21st, so I renewed it and make the 22nd the renewal date, so, an agent told me I was not covered the 21st, it does not make sense. The system should let you know before continuing.

I had a nice informative experience talking with Cameron.

Excellent customer service and very responsive to claim issues.

Quick and easy if you don't have a lot of time to speak with a representative it makes paying my bill the easiest

Other than the 10 minutes I waited on the phone for an agent to come on everything was great

quick and easy agent was friendly and accommodating.

We love using your services!

Progressive has been great. The website makes updates quick and easy, and whenever we have called with questions, service reps are courteous and efficient. Plus, they have some entertaining commercials. We love Flo and crew, and those new tv ads about becoming your parents are hilarious. Great marketing!

Very friendly customer service

I had a nice informative experience talking with Cameron.

I appreciate the service. It accommodates when I'm having challenges. Very nice respectful and explains things clearly. The website is great but I prefer a live agent to speak with.

Ms Kelly was very helpful and professional while explaining every aspect of the different policies available. I am glad we switched to Progressive

Excellent customer service and very responsive to claim issues.