Progressive insurance reviews

Agent Caroline was very thoughtful & helpful in helping me with applying & finalizing my auto insurance

The customer service representative was so kind and so patient and he help me navigate everything

My agent, Tracey, was outstanding in helping me change over my policy to reflect my new address.

Have always been pleased with Progressive online and the agents from Awake Agency.

So far so good the website was easy to navigate. The agency also helps make process easier

It’s been a pleasure working with you guys and the understanding and caring way too, thank you so much for helping thru this matter

So far so good the website was easy to navigate. The agency also helps make process easier

Customer Service Representatives are always so professional and knowledgeable. It's always been a positive experience any time I call. Thank you so much for all your assistance.

Easy to reach and understand online.Customer service always polite and helpful.Been with Progressive over 10 years.A satisfied customer.Thank you.

Overall very happy with all agents I’ve talked to in setting up auto, home, and umbrella policies

Have always been pleased with Progressive online and the agents from Awake Agency.

Customer service was great he helped me get service started and got me a great quote on what I needed to have for my vehicle.

Easy to reach and understand online.Customer service always polite and helpful.Been with Progressive over 10 years.A satisfied customer.Thank you.

Customer Service Representatives are always so professional and knowledgeable. It's always been a positive experience any time I call. Thank you so much for all your assistance.

Great professional service

Excellent customer service

The customer service representative was so kind and so patient and he help me navigate everything

Well when I first inquired about insurance with progressive I spoke with a man about what I needed & he quoted me a price. I was ready to go with it & I had another call I had to take. We were disconnected & when I called back I spoke with a woman that wasn't near as nice as the man wouldn't let me talk with him again & quoted me a higher rate then his when I asked why she told me flat out that you all couldn't make no money with what he had quoted I didn't have a lot of time then to pursue it more @ the time so I just went ahead & got it figuring I could straighten it out later.but never got back to it.

Ms. Faith was very helpful in helping me login to the website and the app. She made the necessary changes to help me login. I couldn’t have done it without her. I think I’m comfortable doing it on my own now. Thanks Faith

It was extremely easy and pleasant to make the changes to my policy with customer service. The representative was well-informed and very helpful. Getting the end results on the website was a little more confusing.

I’m disappointed with the delay in which my claim representative acted on my claim. My accident was Dec 15th and no action had been made on my claim for 2 weeks, despite talking to a very helpful progressive agent the night of my accident.

Well when I first inquired about insurance with progressive I spoke with a man about what I needed & he quoted me a price. I was ready to go with it & I had another call I had to take. We were disconnected & when I called back I spoke with a woman that wasn't near as nice as the man wouldn't let me talk with him again & quoted me a higher rate then his when I asked why she told me flat out that you all couldn't make no money with what he had quoted I didn't have a lot of time then to pursue it more @ the time so I just went ahead & got it figuring I could straighten it out later.but never got back to it.

I never had such a good relaxing time with insurance representatives like I did with my progressive family. I look forward to buying my new vehicle this coming week and using progressive for my insurance obligations. Thank you all

Everything was very smooth, clear information about the insurance, questions, explanation about coverage, excellent agent,Very helpful, got the best cover for our needs. Excellent price for 6 months insurance.