I initially tried to purchase a policy with a sales rep. I got a quote but not explained that the quote would change the next day. When I called this was explained after the fact when I called to purchaseTrying to talk to the rep on the next day to purchase all the basic info was not saved an addition the rep was not able to speak clearly or articulate her words. Then talked to supervisor and she explained about the quote not holding. She took no responsibility in understanding that the quote terms were not explained. After, a frustrating conversation I went online and purchased the policy at a lower cost and much easier process. Hate to say it - without dealing with the people and doing online was a better experience.
Great experience. Lauren took care of me and was friendly, and she worked out all the issues that I was concerned about. She went above and beyond for me and the entire call was spectacular. I don’t use that term very often so yes Lauren was spectacular. Hope all your representatives are as good as her. Thank you Ray Alfini
Well the 3rd lady that I’ve spoken with today 6/23/22 has been the best hands down agent that I’ve spoken with since I’ve been with progressive and I only wish that I would have gotten her name because she did and amazing job.