Chairman of the Board, President and Chief Executive Officer
Glenn started with Progressive in 1986 and has led the company since January of 2000. In his role, he is responsible for product and claims development/delivery, the customer service and sales efforts of both our agency and direct distributions, and the technology to support all of Progressive’s operations. Prior to assuming the CEO role, Glenn served as Business Technology Leader from 1998 through 2000 and earlier led the company’s consumer marketing efforts in developing and communicating Progressive’s consumer proposition and brand. Glenn has an undergraduate degree in mathematics and economics from the University of Canterbury, Christchurch, New Zealand, and a master's degree in engineering from the University of Florida.
Commercial Lines Group President
John has been with Progressive since 1983, when he joined the company as a claims adjuster. Since then, he has held management positions in Claims, Sales, Operations and Marketing, and he currently heads our Commercial Lines division, which includes commercial auto insurance offerings and development. John earned his bachelor's degree in economics from Union College and his master's degree in management from Purdue University.
Chief Marketing Officer
Jeff brought more than 20 years of marketing experience when he came to Progressive in 2010 as chief marketing officer. He received his bachelor's degree from the University of South Carolina and a master's degree from The Ohio State University.
Chief Investment Officer
Bill joined Progressive in 1996 as a portfolio manager with eight years of trading experience with financial firms in New York City. He currently is the chief investment officer of Progressive Capital Management. Bill has a bachelor's degree in chemical engineering from the State University of New York at Buffalo and an MBA from Columbia University.
Chief Financial Officer
Brian joined Progressive in 1987 as controller for the Central States division, and he went on to serve in numerous other roles, including general management, product management and business controllerships. He has been the chief financial officer since 2007. Brian holds a bachelor's degree from Duke University, and an MBA from the Kellogg School at Northwestern University.
President of Customer Relations
Tricia joined Progressive as a claims representative in 1988 and held several managerial positions in the Claims division before being named chief human resources officer in 2002. In 2008, she returned to Claims as the group president, overseeing all claims functions. Tricia is currently president of customer operations, overseeing claims and the customer management group, which comprises the company's contact center group (sales and delivery), as well as the customer experience, systems experience and workforce management groups. Tricia has a bachelor's degree from Illinois State University.
Chief Legal Officer
Chuck came to Progressive in 2000 as the company's chief legal officer with 17 years of business-related litigation experience with law firms in Boston and Cleveland. Chuck received his undergraduate degree from Dartmouth College. He has a law degree from the University of Michigan and is admitted to the Ohio Bar.
Chief Human Resource Officer
Valerie joined Progressive in 1987 as an information system analyst and has served in a variety of roles including product manager, director of Progressive's Compensation & Benefits group and most recently, general manager of Progressive's Special Lines group, where she managed product development, pricing, and distribution for Progressive's special lines products including motorcycles, recreational vehicles, and boats. Valerie has been Progressive's chief human resource officer since 2008. Valerie has a bachelor's degree in applied science from Miami University and an MBA from Baldwin Wallace College.
Personal Lines Group President
John joined Progressive in 1990 as a summer intern before starting full time in 1991 as an assistant product manager in Cleveland. Since then, he has served as a product manager for several states and as a regional general manager of claims. John currently heads our Personal Lines division, which includes auto, boat, motorcycle, RV, Segway, snowmobile, and homeowners insurance offerings and development. John has a bachelor's degree in science from UCLA and an MBA from the University of Chicago.
Chief Information Officer
Ray has worked in the IT division since he joined Progressive in 1985. During his tenure, he held several executive IT management positions, including call center technology executive and IT operations executive, and various application development and infrastructure technology roles. He became chief information officer in 2000. Ray has a bachelor's degree in computer engineering from Case Western Reserve University and an MBA from the Weatherhead School of Management at Case.