Helping Others

Helping Others

We continue to invest effort, energy and resources to support activities and charitable causes we care about as individuals and teams.

Customers and employees alike were in need following the devastation of Hurricane Harvey.
Customers and employees alike were in need following the devastation of Hurricane Harvey.

Helping customers and employees when they need us the most

The 2017 Atlantic hurricane season was one of the most destructive and costly—in both human and economic terms—in over 150 years. In the midst of the chaos, confusion, and concern many of us were feeling during those trying weeks, Progressive’s National Catastrophe Response Team (NCRT), as well as members of our Claims and Policy Servicing organizations, were right there when our customers needed them most—as has become the norm during extraordinary events like these.

But Progressive also had hundreds of employees living in the widespread areas affected by Hurricanes Harvey, Irma, and Maria. And many of these employees were out helping customers while facing damage to or loss of their own homes—not because they had to, but because they wanted to.

Seeing this level of commitment and sacrifice inspired several employee-driven efforts to help co-workers whose lives had been turned upside down. Some were localized acts of selflessness, like one manager in Florida who, upon learning of a nearby colleague’s roof collapse during Hurricane Irma, showed up with a tarp and plenty of rope to keep water from pouring into the house.

Other efforts were more coordinated across Progressive’s various business areas, especially as people across the country began seeing the tragic extent of the storms unfold on the news each day. For example, a companywide gift card donation effort for affected employees in Texas raised over $17,000, and a special donation button on Progressive’s employee intranet enabled online donations directly to an employee assistance fund set up through PayPal, which raised thousands more.

“We’ve seen it before during prior hurricane responses, but it never ceases to inspire and amaze me when our people immediately begin asking how they can help the people in the path of these storms,” says Catastrophe Director Igor Mirambeau. “We all live in the communities we serve, and take great pride in helping our customers and each other, especially during challenging situations like these. That’s made possible by the incredible support we get from each other.”


Walnut Creek, California-based Keys to Progress recipient is overwhelmed when seeing her vehicle for the first time.
Walnut Creek, California-based Keys to Progress recipient is overwhelmed when seeing her vehicle for the first time.

5 years, 500 cars for veterans in need

One of Progressive’s Core Values is the Golden Rule—treating others as we’d like to be treated—and we think this especially applies to those who have given so much for our country: military veterans. In our communities, we’ve seen the need to provide reliable transportation support to military men and women who are facing tough life events, from health concerns to unemployment and even homelessness.

That’s why we honor and assist our country’s veterans through Progressive’s Keys to Progress® program, which celebrated its fifth year in 2017. Each November, we organize this one-day vehicle giveaway event across the country.

To date, we’ve donated more than 500 refurbished vehicles to deserving individual veterans and veteran organizations.

“This is one of our employees’ favorite days of the year, and we do Keys to Progress fundraising activities all year long to try to give back as much as we can to those who’ve served us so selflessly,” says Social Responsibility Manager Wanda Shippy.

“In addition to helping veterans move forward in their lives, the Keys to Progress program is also an opportunity for us to team up with many businesses we work with every day—including the National Auto Body Council, our affiliated repair shops, and Enterprise Rent-a-Car—to do something good together within our communities.”

If you know a veteran or military family who has fallen on hard times and would benefit from reliable transportation, visit our Keys to Progress website to learn more about the program’s application process. You can also follow #KeysToProgress on social media to see content from past events across the country.


James Rogers stands with his dog, Sargent, next to his semi-truck.
James Rogers stands with his dog, Sargent, next to his semi-truck.

Letting commercial truckers know we’ve got their backs for the long haul

As the #1 insurer of commercial trucks, we’ve always been passionate about supporting the trucking community. After all, most of the goods available to us in stores across the country are hauled and delivered by truckers.

Recently, we teamed up with the St. Christopher Truckers Relief Fund to help truckers in a variety of ways. St. Christopher is a charity dedicated to assisting with injury and health issues faced by the trucking community.

In 2017, we embarked on an effort to fuel awareness about the health issues truckers face—through music, which is often a trucker’s only company on a long route.

At the Great American and Mid-America Trucking Shows in 2017 and 2018, we worked with St. Christopher to promote downloads of original music that speaks to the hard-working drivers that keep America running. With each song downloaded, we donated $1 to the St. Christopher Truckers Relief Fund. “United We Haul” and “Hustle on Home” are just two examples. You can download or stream the free songs on our Trucker Territory website.

In 2018, we also worked with St. Christopher on a landmark donation for our Keys to Progress® veteran vehicle giveaway program: our first-ever commercial semi-truck donation. For the program, Progressive teamed up with SelecTrucks/Houston Freightliner to source, donate, and upgrade the vehicle.

Our recipient, who St. Christopher helped identify, is James Rogers, an 11-year Army veteran from Pevely, Missouri, who suffered a spinal injury in a rocket attack. After a two-year recovery, he continued serving his country on the road as a lease-operator for Prime, serving the nation’s economy. Now that he has his own truck, James is able to fulfill his dreams of providing a better future for his family and paying it forward by mentoring other veterans in the trucking industry.

“With this gift, Progressive has made my dream of becoming an entrepreneur and starting my own owner-operator business a reality,” James says. “It was an honor to serve my country in the Army, and now I get to serve my country again through my own trucking business.”

Visit Trucker Territory for photos and highlights from the donation ceremony.


Employees across the country participate as a team using the Charity Miles mobile app.
Employees across the country participate as a team using the Charity Miles mobile app.

‘Virtual’ work team finds a way to stay connected—by giving back

The modern workplace is evolving. More and more companies, including Progressive, are offering some of their employees the option of working from home to promote flexibility, as well as to minimize our real estate carbon footprint as workforces grow.

At Progressive, about 21 percent of employees have flexible work arrangements. In some cases, members of work teams—who interact online or by phone on a daily basis—have never met in person and live in different time zones across the country.

With any evolution comes growing pains, of course. For some of Progressive’s home-based workers, staying connected with their brick-and-mortar colleagues—especially when it comes to company culture and camaraderie—can be challenging. Keeping this in mind, managers of a few of our remote-work teams have found a way to do this—and contribute to worthy charitable causes at the same time.

It started with the discovery of something called Charity Miles. This mobile app tracks how many miles users run, walk, or bike, with each mile earning between $0.10 and $0.25. These earnings can be donated to a variety of charitable organizations listed within the app. A small Progressive Claims work team whose members work from Bellingham, Washington, to the opposite coast in Pensacola, Florida, began using this app last year. The team chose St. Jude’s Children’s Hospital as their beneficiary, and began racking up the miles, logging over 1,000 between Labor Day and Thanksgiving.

The experiment worked so well—with the team eagerly awaiting each week’s competitive stat sheets and ultimately learning more about each other in the process—it started a groundswell throughout Progressive’s “virtual” workforce. In the Claims division where this began, entire work groups are now set up within the app—and compete with other teams, with the team logging the most miles getting to choose the charitable beneficiary for the following month. Other Progressive work teams outside of Claims also have started similar Charity Miles programs for their remote work teams.

“We’re passionate about solving the long-standing issue of how virtual employees can participate in charitable campaigns with their peers and give back to their respective communities,” says Claims Supervisor Michelle Prokott, who manages the team who first began using Charity Miles. “Where there’s a will, there’s a way, and we look forward to bringing programs like this to more and more areas of Progressive’s virtual workforce.”

Community Involvement

In 2017, our employees in at least 44 states gave back to their communities in a multitude of ways. Here’s a recap of our community outreach efforts.

Results of 2017 Giving Campaign

Employee contributions (employee + company match*) = $9,183,296
Employees who contributed = 4,242
Charitable organizations supported = 3,784

*Company match provided through The Progressive Insurance Foundation.

Local event State Map

In 2017, Progressive employees participated in 545 local events across the country. Number of events held by state is shown below.

The following activities were undertaken during 2017.


In 2017, more than 750 employees across Ohio, Colorado, Florida, Kansas, Nevada, New York and Texas donated blood as part of local blood drives.

Virtual Inbound Subrogation units located in Florida, Georgia, Minnesota, Ohio, Oregon, Washington and Wisconsin raised $265 for St. Jude Children’s Research Hospital by logging over 1,000 miles through the Charity Miles app from September to November 2017.

In April 2017, Special Investigation Units located in Alaska, Arizona, California, Colorado, Hawaii, Idaho, Kansas, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming collected 165 letters, cards and artwork/pictures for Operation Gratitude to include in care packages sent to military, first responders, disaster relief workers and family/caregivers to wounded veterans.

Throughout October 2017, 10 states supported the Dress for Success clothing and accessory drive, collecting over 8,700 items for the not-for-profit organization that empowers women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life.

In Winter 2017, The MILNET ERG sponsored a “A Million Thanks” holiday card campaign to send cards of thanks and appreciation to military service members and veterans, sending over 3,200 from 20 office locations.

Employees from Delaware, Maryland, Virginia, and West Virginia claims offices met at the Walter Reed Fisher House to deliver donated items and provide a BBQ meal to 40 Fisher House guests. Eight area Progressive locations contributed to collect over 40 Flo branded bags of needed items and $400 in gift cards that were purchased with funds raised by employees who participated in “jeans week”. A network repair shop also contributed a $100 gift card.

To celebrate the life and legacy of Dr. Martin Luther King Jr., the Progressive African American Network employee resource group offered an opportunity for virtual participation to help provide food to a hunger fund through, reaching 37,120 grains of rice. 20 employees also marched in the 2017 Austin, Texas Annual Martin Luther King March.

Over 380 LGBT+ Network employee resource group members, coworkers, friends and family participated in Pride Parades/Festivals in cities across the country, including Austin and Dallas, Texas; St. Petersburg and Orlando, Florida; Phoenix, Arizona; Sacramento and San Jose California; Cleveland and Akron, Ohio; and Columbia, South Carolina.

2017 was a devastating hurricane season, with Hurricanes Harvey, Irma and Maria all reaching land with catastrophic force. Many employees from Texas, Louisiana, Florida, and Georgia suffered damage or complete destruction of their cars, homes, and personal effects. Employees across the country rallied together, collecting $2,100 in gift card and PayPal donations to help co-workers impacted by Hurricane Irma and $18,260 for those impacted by Hurricane Harvey. Employees also collected 94 bags of clothes and 630 pounds of food to send to Puerto Rico to help those affected by Hurricane Maria. Through the Progressive Insurance Foundation, employees made $56,000 worth of payroll deductions to the Red Cross, specifically for hurricane disaster relief.

On Nov. 9, 2017, we held the fifth annual Keys to Progress® event to recognize those who have dedicated their lives to serving our country and communities. Across 31 states, the program donated 115 refurbished vehicles, including our 500th car since the program’s inception in 2013. These recipients and their families not only drove away with newly found freedom, but also with gift baskets filled with toys, personal and car-care items, and gift cards. Employees across the company collected more than $160,000 through fundraisers held during the months prior to the big events, some including our body shop partners. We couldn’t be more proud to have helped these veterans and their families who have served our country.


Three employees walked in the 2017 Run the Blue Line in Saraland, a fundraiser to benefit the family of a Saraland police officer who was shot in the line of duty, raising $90.


In September 2017, 15 employees, family and friends volunteered at Feed My Starving Children in Mesa.


In a statewide effort, California employees raised over $6,000, by paying to wear jeans for the day. Proceeds went to the Red Cross to benefit victims of Hurricanes Harvey, Irma and Maria.

In March 2017, 65 employees volunteered their time, working in the food pantry, checking in guests and watching children in the play area at the Monument Crisis Center in Concord.

In October 2017, employees participated in Making Strides Against Breast Cancer walks in both Sacramento and Los Angeles, raising over $1,000 for the cause.

Over 1,000 children’s toys were collected and donated to local organizations and hospitals for the holidays.

Employees statewide volunteered over 300 hours helping local food banks sort and package food for those in need in their communities.


Employees have been walking in the Colorado Springs St. Patrick’s Day Parade since 2004.

Employees in Colorado Springs set up Treasure Drop and/or Swap in their office where employees brought in new or gently used items they no longer had a use for, and employees could shop without exchanging money. All items left were donated to a local charity, Rescued Hearts Unique Boutique.

14 IT employees picked up 15 bags of trash along a half mile stretch of Monument Creek as part of the City of Colorado Springs’ Adopt-A-Waterway program.

CRM IT Cares dedicated 54 volunteer hours to Special Kids Special Families, and 70 volunteer hours to Mission Medical Clinic.


In February 2017, The Milford and Newington Service Centers held a clothing and household goods collection drive and donated 300 items to Savers thrift store to keep these items from going to a landfill.

Claims employees participated in the 7th Annual PJ Day, supporting Connecticut Children’s Cancer patients by raising over $500.


Seven employees weeded, trimmed greenery and raked leaves, to help beautify the Athena House, a Tampa organization dedicated to homeless female veterans.

In November 2017, Tampa MILNET members and local employees, partnered with a local church and the Wounded Warrior Project to decorate the Tampa Fisher House for the holidays. Thanks to donated funds from Progressive managers, lunch was provided for the guests and staff. Employees also set up a donation drive and donated over 380 items for the Fisher House and homeless veterans.

Asian American Network employee resource group members promoted an inclusive workplace while participating in the Asia Fest in Naples.

In May 2017, the Almonte Springs Service Center held a Kids in Support of Soldiers packing event. 70 employees, family and friends gathered to support this organization that makes packages for soldiers that are deployed overseas.

25 employees participated in the Longwood Gr8 to Don8 walk/run to raise awareness of registering to be an organ donor and support several employees, their family members or friends who have benefited from an organ donation themselves. They were able to donate over $1,400 to TransLife, Florida’s federally designated organ and tissue donation program.


The Marietta office collected 250 items, which provided lunch supplies and books for their local school summer lunch and reading program.

In June 2017, Claims offices across the state held a donation drive, collecting over 530 wish list items for the Augusta Fisher House. They also provided dinner for the families staying there.

A group participating in the Atlanta Autism Speaks 5k raised over $1,800 for the cause.


20 Claims employees took turns volunteering twice a week to help clean and sort 11 million buttons for the preparation of the Peoria Holocaust Memorial moving to the Peoria Riverfront Museum. The buttons stand for the 6 million Jewish victims of the Holocaust and 5 million for other enemies of the Nazi state.

15 employees walked in the Shriners Hospital Parade, presented their donation of $300 at their musical concert, and spent time visiting the hospital staff and patients.


Crown Point Claims office collected bottle caps and lids to help fund a buddy bench for a playground. This office, along with the Granger office, also donated new and gently used bedroom décor items to a local foster care facility through the United Way.


Offices across the state collected 1,000 pounds worth of warm clothing and canned foods for their local shelters over a two and half month period.


Employees sorted through nine gallons of loose LEGO® bricks at Kansas City Service Center for The Giving Brick to use to complete incomplete sets that have been donated to them for children in the foster care system.


Seven Claims employees handed out ribbons to all track and field participants for the Special Olympics in Lafayette.

The Lafayette office collected 100 school supplies on behalf of the United Way for local schools.


85 employees volunteered at Feed my Starving Children throughout the year, assisting in packing and sending food to children overseas.

11 Burnsville employees completed yard work for a woman who was unable to do the work herself.

A group of employees from New Brighton brought certified therapy animals, including a mini horse, baby chicks, and bunnies, to a senior living home to bring them comfort and joy.

The state rallied around an employee whose son has cancer, raising over $1,400 through donations and paying to wear jeans for the week.

16 Coon Rapids employees helped clean up trash off the road their Service Center is on and the baseball fields next door.


The Las Vegas Claims office collected 80 infant blankets and preemie onesies for the neonatal intensive care unit at Sunrise Children’s Hospital.


On a 97-degree day, two employees biked the 30+ mile trail and three walked the 5k one raising $500 for diabetes at the Tour De Cure in Plainsboro.


15 employees from the New Mexico office and El Paso Service Center played in the Big Brothers Big Sisters 8th Annual Mudd Volleyball Tournament.


For the fourth year, the Colonie Service Center held a pet adoption event, with over 180 attendees from the office and community.

Each May, in celebration of Military Month, the Owego Claims office holds a collection drive for the Cpl Kyle R Schneider Foundation, donating 100 items in 2017.


For a fourth year, a group of 40+ Special Lines Marketing and IT employees cleaned up the grounds and cabins at the Highbrook Lodge, a summer camp for the visually impaired run by the Cleveland Sight Center. This year, over $3,000 was raised to help purchase an 8-person limo cart to get children where they need to go.

Cleveland MILNET members and HR leave specialists combined forces to collect needed items for our deployed Progressive employees, putting together 75 care packages to ship to 22 soldiers over a month and beyond.

8 Cleveland area locations held a Harvest for Hunger food drive, collected over 1,400 pounds of food and raised over $4,400 for the Greater Cleveland Foodbank.

The Subrogation department leadership group set up a donation drive that collected 5,000 school supply items, which they delivered to the Stuff the Bus Cleveland location. They also stayed to help load other drop offs as well.

The Commercial Lines group turned in 19 pounds of recycled beverage tabs to benefit the Ronald McDonald House of Cleveland.

Team Progressive cyclists and Progressive volunteers have been participating in the Bike MS 150 Buckeye Breakaway since 2014, raising over $80,000 for the National MS Society.

10 members of IT gave time to GiveBackHack in Cleveland for a weekend-long event that brings together passionate community members to develop sustainable, technology-based solutions to some of our most pressing social issues.

Employees across the state gave over 430 hours to their local area food banks, sorting, packing and preparing meals.

Employees have been participating in the Walk for Hunger in Cleveland for the past 15 years. This year they donated $1,400 to the Hunger Network of Greater Cleveland.

22 members of the Real Estate department donated a total of 330 hours to the Hitchcock Center for Women, along with paint, carpet and furniture.

Each year the Enterprise Project Management Organization (EPMO) coordinates a volunteer day at several venues. In 2017, 16 members helped with the food pantry, winterizing the courtyard, organizing the clothing closet, and serving lunch to around 200 guests at The Bishop William M. Cosgrove Center. 25 members cleaned cat cages, built kennels, and cleaned the dogs for the Lake County Humane Society.


The Tulsa and Oklahoma Claims offices held a Band-Aid drive, collecting 377 boxes of character Band-Aids for the St. Francis Children’s Hospital.


10 employees gave 30 hours to the Ronald McDonald House in Portland, cleaning, playing with the children in the house and preparing dinner for the families.


Philadelphia House Counsel volunteered at the Cradles to Crayons warehouse, processing and packaging donated children’s items to distribute to those in need.


Seven Claims employees ran the RISP Foot Pursuit sponsored by the Rhode Island State Police Department raising $245.


The Greenville Service Center collected donations from the Ronald McDonald Wish list as their community fundraiser, collecting 50 items and raising $1,000.


30 people handed out water and Gatorade to over 7,000 passing runners during Austin's 3M half marathon.

Austin PAAN members coordinated the effort for employees to walk along a Progressive Claims vehicle, handing out candy, at the Greater Austin Juneteenth Parade.

50 volunteer hours were given to the Dallas-Fort Worth Ronald McDonald House with employees cooking lunch for the families and staff.


16 employees participated in the End Aids Walk and 5k Run in Seattle.


10 employees assisted with light repair, cleaning and animal feeding as well as making a $240 donation to support SoulSpace Farm Sanctuary in New Richmond, whose mission is to rescue and protect farm animals from cruelty.