Service Centers

Full service, plus guaranteed repairs

When you choose a Service Center to manage your claim, you just drop off your damaged car, pick up your rental and go!

An Easy Claims Experience

From providing your estimate and getting your car to a trusted repair shop, to scheduling a convenient time for you to pick it up, we'll coordinate the entire claims process.

Get Back on the Road Faster

Customers who choose a Service Center to handle their repairs get their cars back on the road up to two days faster than those who don't.

A Guarantee that Goes with You

Because we stand behind the work of our network shops, we guarantee all repairs for as long as you own or lease your car.

Service Centers near you

Hear Firsthand Reactions

Nine out of 10 customers who’ve used a Service Center for repairs would recommend Progressive to family and friends.

Progressive's Service Center Claims Experience

Find out what customers valued most when they had a claim with us—from being treated like family to knowing we deliver on promises. Learn more at www.progressive.com/claims.

Copyright [2012 - 2016] Progressive Casualty Ins. Co. All Rights Reserved.

Video:
[Open on various images of Progressive customers. A montage of a Progressive sign. A Progressive Claims adjuster inspecting a damaged car. Customers receiving help from Progressive employees. Cut to Progressive customer speaking from inside a Progressive Service Center.]
Customer 1:
The first thing the Claims representative said was, "Are you okay? How do you feel?" Just sitting there anticipating someone hitting you and hoping that they just swerve...just a little more...just a little more...boom. And here we are, the aftermath.
Customer 2:
...and then about five o'clock, as I'm leaving, I'm backing up...bam. Right into a telephone pole.
Customer 3:
We got over there and looked at the vehicle, my husband indicated that it's not gonna go anywhere. I told him, I said, "Well I need to call the insurance company," and immediately, they stepped up.
Video:
[Montage of Progressive Service Center representative on the phone, a Progressive Claims adjuster inspecting a damaged vehicle, Progressive representatives helping customers.]
Customer 1:
My expectations were someone to...for Progressive to provide me with seamless customer service in the event I have an accident and that's what I got.
Video:
[Montage of Progressive Claims adjuster inspecting a damaged vehicle, a Progressive Service Center representative working on the computer.]
Customer 2:
I live in southern California. What I want from an insurance company is a company that realizes accidents happen, this is why you have insurance, we're not gonna be jerks about it.
Video:
[Cut to vehicle in the Progressive Service Center, being inspected by a representative.]
Customer 1:
She took all this information, my heart's still racing, umm [laughs], and she said, "Okay, that's it," and I'm thinking like there's not...I thought it was gonna be just a longer process, because I was an accident. And previous experience is it took forever just to get all the information, I feel like they ask the right questions.
Customer 4:
I made the claim online and actually had a decently quick response, they called like within an hour or two, so was pretty happy with that.
Customer 2:
[split screen with car pulling into Progressive Service Center] ...and so once she told me...here, go here, drop it off, they'll call you when it's done. I went there, I dropped it off, they called me when my car was done. That's really how easy it was.
Video:
[Montage of damaged vehicle being inspected by friendly Progressive Claims representatives.]
Customer 5:
The prompt service, I mean it was immediate connection into their network of collision centers, into a variety of places that I could've taken a vehicle to, and had that set up that day.
Video:
[Fade to one of Progressive's Immediate Response Vehicles driving down the road.]
Customer 4:
[split screen with Progressive Service Center representative on the phone] When I first called and made the claim, you know the girl that helped me, she was the one person in here that was very nice the entire way through, and was very helpful and informative and made sure she got back to me super promptly.
Video:
[Cut to images of another damaged vehicle being inspected in the Service Center.]
Customer 5:
[split screen with damaged vehicle being inspected in the Service Center] As the repair was being done, there was a requirement for the wheel to be repainted and a tire to be remounted. During that process, after repainting the wheel, they went to mount the tire and they scratched the wheel again. So that whole process delayed everything for a day. That was corrected immediately, and the good folks over at the collision center took care of it. [nodding in approval]
Customer 3:
[split screen with Service Center representative on the phone] Progressive kept in touch with me. They explained everything to where you could understand what exactly was gonna take place...what had to be done in order to get the vehicle back. They were awesome!
Customer 2:
Every year...you'll get a better rate if you switch every year. And I was like, "Really? Well, I'll look into it," but then after this accident, after everything was so easy, and my renewal form came, I was like, "Sign me up. Another year, not a problem."
Video
[Progressive Claims representative arriving at a customer's house and greeting the customer and her baby.]
Customer 3:
[Montage of Progressive Claims representative greeting a customer and another Claims representative driving to another customer's house.] They provided more of a human touch. It was almost like having your brother sitting there with you and holding your hand.
Customer 1:
You cared. You cared and not only did you care, but you stood behind your word. This is what we're going to do, everyone was very clear and concise with the directions and what order we were going to go in as far as taking care of getting my vehicle repaired.
Customer 3:
I've got my vehicle back, I love it, and I'm completely happy with Progressive.
Customer 2:
[split screen with Progressive Service Center representative on the phone] She actually called me back a couple of days later to make sure everything was going right and that I was happy with my service, and I was like, "Actually, yes. I am."
Customer 1:
The service is beyond what you can get anywhere else.
Customer 3:
I've had many different insurance companies, and I went with Progressive. I wanted to try them. And I've been satisfied ever since.
Customer 2:
I guess I'm asking for a lot, but Progressive has delivered.
Video:
[Fade to Progressive Immediate Response Vehicle leaving the Progressive Service Center. Fade to white. Fade in Progressive logo.]

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