Claims FAQ

Get the answers you need when filing a claim

Check out what questions other people are asking about their claim

Filing a car insurance claim can be a difficult process, and you’re not the only one with questions about the way things work. Below are answers to some frequent questions that might help when you’re filing your own claim. If you don’t see the answer you’re looking for, you can always contact your claims representative for more information and guidance throughout the process.

Will you pay for a rental while my car is in the shop?

How is fault determined?

Who pays my deductible if I'm not at fault?

Do I have to get my car repaired?

Do I have to report an accident or claim?

How does the repair process work?

How long do repairs take?

How will my claim affect my premium when my policy renews?

My vehicle was determined to be a total loss. What does that mean?

What are my repair and inspection options?

What if my repairs cost more than your estimate?

Does car insurance cover mechanical problems?

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