Environmental Stewardship

A company-wide effort to conserve

We take innovative steps to reduce our dependence on natural resources, aligned with our strategy to operate efficiently. From the way we manage our buildings, equipment, sales and service fleet to how we design our business processes, we engage and encourage our employees, agents, customers, and vendors to participate in our sustainability efforts.

Managing energy and carbon emissions

Over a decade ago, we embarked on an ambitious journey to maximize the use of our office space. We invested in building automation that adjusts heating, cooling, and lighting based on occupancy, and we replaced building infrastructure with more energy-efficient equipment.

Since then, we’ve lowered carbon emissions per million policies in force (PIFs) by 61 percent. Last year, we were at a 58% reduction rate compared to 2008 levels when we introduced our goal to achieve an additional 10 percent reduction by 2022. We believe we are on track to achieve this goal in advance of our stated timeline.

We will continue to invest in facilities, equipment, and company vehicles that are increasingly energy and fuel efficient. All these actions support a goal to reduce carbon emissions, while also reducing the costs that our customers ultimately bear.

Controllable Carbon Emissions 2009–2019

Total carbon emissions (tons) Carbon emissions / million PIF’s
Tons
Tons / Million PIF’s

Note: Over the past 12 years, we have actively and effectively managed the use of electricity, fuel and business travel. These efforts have resulted in a reduction of our carbon emissions per million policies in force (PIFs) by approximately 61 percent.*

Reducing paper consumption

As a technological leader in the insurance industry, we’ve been able to encourage more than 70 percent of our personal auto policyholders to switch to paperless policies. In 2019, due to our efforts to encourage a paperless customer experience, we avoided mailing about 3.7 million pounds of paper.

We were also among the first in the industry to introduce electronic signing for policy documents, and we’ve continued to invest in this capability ever since its launch. In addition, we look for other ways to reduce the amount of paper used in our operations, such as redesigning ID cards over time to use fewer resources and offering customers the ability to print their ID cards or access them directly through the Progressive app. Beyond that, our employees have adopted virtual collaboration tools that have reduced the amount of paper we use to communicate with one another internally.

Despite serving 75 percent more policies, our use of paper has remained relatively stable since 2011. That’s a tremendous savings of CO2-consuming trees and the fuel required to process, transport, recycle, and print on paper.

Paper Utilization 2012–2019

Usage Tons / Million PIF’s
Tons
Tons / Million PIF’s

Note: Through business innovation and behavior changes, our customers and employees have helped to reduce paper consumption per Policy in Force by 34 percent over the last 8 years. To put this into perspective, the efficient use of paper saved almost 53,000 trees in 2018.

Responsible waste management

Our campus locations have robust recycling programs for office paper, cardboard, aluminum cans, and plastic and glass bottles. Today, approximately 22% of the waste collected is diverted from landfills to recycling centers through these efforts.

In 2019, we eliminated the use of polystyrene from our Progressive Café operations with the removal of plastic straws and utensils. We are committed to continued research of compostable alternatives for the replacement of recyclable plastic containers.

We regularly encourage awareness of our consumption and disposal of resources through our annual Environmental Awareness Week and America Recycles Day campaigns. In 2019, the items we collected included old cell phones, batteries, eyeglasses, plastic grocery bags and unneeded keys.

Paper consumption reduction

Note: Through business innovation and behavior changes, our customers and employees have helped to reduce paper consumption per Policy in Force by 34 percent over the last 8 years. To put this into perspective, the efficient use of paper saved almost 53,000 trees in 2018.