Leadership

She began her career at Progressive in 1990 in customer service as a management trainee. Since then, Karen has held several leadership positions including Personal Lines General Manager and Commercial Lines Controller. Additionally, she led the Agency Distribution organization for nine years positioning Progressive as a preferred supplier in the channel. Most recently she’s served as the company’s Commercial Lines Acquisition & Small Business Insurance General Manager.

Karen holds a bachelor’s degree from the University of South Carolina and an MBA from the Weatherhead School of Management at Case Western Reserve University.

Since joining Progressive in 2001, Steve has held leadership positions in Customer Experience, Claims Process, Personal Lines, and IT Enterprise Project Management.

Prior to joining Progressive, Steve was a Senior Business Manager at Capital One Financial Corporation.

Steve holds a bachelor's degree from Princeton University and a master's from the Darden Graduate School of Business Administration at The University of Virginia.

Pat joined Progressive in 2002 and has held various product and general management responsibilities, including Personal Lines Acquisition Leader and General Manager of Recreational Lines.

Prior to joining Progressive, he managed engineering projects and plant operations for Kimberly Clark and co-founded an online distributor of recycled original equipment manufacturer auto parts.

Pat has an MBA from Northwestern’s Kellogg School of Management and a bachelor’s degree in mechanical engineering from Lafayette College.

He began his career at Progressive in 2004 in the Personal Lines organization, and held numerous roles in the Customer Acquisition area, where he was instrumental in the company’s efforts to enter the home insurance business, and in building multi-product quoting which propelled Progressive into the top spot for online home insurance. He then moved into a product role where he successfully managed our auto business in several states.

During his time at Progressive, Bill has had a profound impact on the organization’s diversity and inclusion efforts, as he was a founding member of the Progressive African American Network (PAAN) employee resource group and was responsible for helping establish the Multicultural Leadership Development Program which develops internal leaders and future leaders with a focus on improving career growth and development opportunities for people of color.

Prior to joining Progressive, he worked at McKinsey & Company and Procter and Gamble. Bill holds a Bachelor of Science in economics from the University of Pennsylvania’s Wharton School of Business and an MBA from Harvard Business School.

Over the course of her career, she has received numerous accolades for her leadership in business and marketing, including the likes of Ad Age Leading Women and 40 under 40, Twin Cities Women in Business Award, 100 Most Influential Black Leaders, Comparably 50, and Influential Marketing Leaders Changing the Industry. Remi is passionate about building high-performance teams and is a true advocate for diversity, inclusion and belonging. To bring that passion to life, she is a founding member of the Black Executive CMO Alliance, where she is working to create opportunity, access, and equality for the current and next generation of Black marketing leaders.

Remi holds a degree in business administration and an MBA from Florida A&M University.

He joined Progressive in 2002 and has held a variety of leadership positions across the organization including Media Business Leader, Personal Lines General Manager for the central region and, for the last four years, Claims Legal Business Leader. Prior to joining Progressive, he was a partner in the BakerHostetler law firm.

Dan holds a bachelor’s degree in electrical engineering and a law degree from the University of Notre Dame.

John joined Progressive as a claims representative in 1992. During his initial tenure in claims, he has held various strategy, process, and operations roles across the country, including Regional Claims Manager, National Implementation Leader, Claims Business Leader and Physical Damage Process Business Leader.

John has a bachelor’s degree in psychology from the State University of New York at Albany.

Lori joined Progressive in 1997 as an analyst in Corporate Finance and held various process and operations positions before joining Human Resources in 2005. She has led Progressive’s Compensation and Benefits group and spent six years as the Senior Human Resource Business Leader in Claims.

Before joining Progressive, Lori was a practicing Certified Public Accountant. She earned her bachelor’s degree in accounting from Kent State University and an MBA from Case Western Reserve University.

He joined Progressive in 2007 as an Agency Auto Product Manager and managed several states in both the direct and agency channels for five years, including Massachusetts after Progressive's market entry. Andrew then served as a Business Leader for Direct Media, leading the internal team responsible for media buying. Most recently, he served as the Customer Experience General Manager where he focused on process improvements for our customers.

Prior to joining Progressive, he worked at Merrill Lynch, General Mills, and McKinsey. Andrew holds a bachelor's degree in applied mathematics and economics from Yale University and an MBA from Harvard Business School.

John was the Claims General Manager responsible for the delivery of 24/7 Progressive Claims Service for eight Midwestern states. In 2006, he was named President of Progressive’s Direct business and, after the combination of our Agency and Direct businesses, he served as President of Personal Lines for eight years.

John has a bachelor’s degree in applied mathematics from UCLA and an MBA from the University of Chicago.