True inspirations who lead by example
True inspirations who lead by example
Tricia was appointed President and Chief Executive Officer and elected to the Board of Directors in July of 2016.
Prior to being named CEO, Griffith served as Personal Lines Chief Operating Officer since April, 2015, overseeing the company’s Personal Lines, Claims, and Customer Relationship Management groups.
Tricia joined Progressive as a Claims Representative in 1988 and has served in many key leadership positions during her tenure. She held several managerial positions in the Claims division before being named Chief Human Resources Officer in 2002. In 2008, she returned to Claims as the group president, overseeing all claims functions. Prior to being named Personal Lines Chief Operating Officer, Tricia was President of Customer Operations, overseeing claims and the customer management group, which comprises the company's contact center group (sales and delivery), as well as the customer experience, systems experience, and workforce management groups.
Tricia has a bachelor's degree from Illinois State University and is a graduate of the Wharton School of Business’ Advanced Management Program.
Karen was named Commercial Lines President in October of 2020. In her role, she is responsible for profit and loss, product development and deployment, agency and direct channel marketing, business development, call center operations and IT platform strategy for the $5B+ Commercial Lines business.
Steve was named Chief Information Officer in January of 2016. He leads an organization delivering innovative and effective solutions for Progressive's customers, agents, and employees. He is responsible for all aspects of information technology at the company, including information technology strategy, operations, and processes.
Pat was named President of Progressive's Personal Lines group in April 2015. In this role, Pat manages Progressive's $17 billion private passenger auto and recreational products businesses across the country including product design/development/management, demand generation, and new customer acquisition for both agency and direct channels.
Jeff joined Progressive in 2010 from Aflac, where he was Senior Vice President and Chief Marketing Officer. He previously held Chief Marketing Officer posts at multimedia retailer QVC and Homestore.com (now Move.com) and was President of Fringe Ventures, an experiential digital/marketing and consulting company he founded.
Dan was elected Chief Legal Officer in March of 2017. He is responsible for managing the legal affairs of The Progressive Corporation and its subsidiaries.
John was named Customer Relationship Management Business Leader in February 2015. In his role, he is responsible for the company’s customer care group (sales and delivery), as well as customer experience, systems experience, and other operational support functions.
Lori was named Chief Human Resource Officer in November of 2016 and is responsible for talent management and other people-related strategies and practices to support Progressive's business.
Andrew was named Chief Strategy Officer in July 2018. In his role, he develops the overall corporate strategies to achieve company objectives and strategies for future profitable growth opportunities.
John became Chief Financial Officer in April 2015. John joined Progressive in 1990 as a summer intern before starting full time in 1991 as an Assistant Product Manager in Cleveland, Ohio. Since then, he has served as Product Manager for, at various times, Iowa, Kansas, South Dakota, and Pennsylvania. He’s also served as General Manager for Mississippi and later as General Manager for Minnesota and Wisconsin.
Mike was named Claims President in January 2015. In this role, he is responsible for claims strategy and ensuring execution of Progressive’s four Claims Guiding Principles of Accuracy, Efficiency, Work Environment, and Customer Service.