True To My Name

Marcia Eliani Ann

Diversity & inclusion at Progressive

Being Progressive means moving forward, promoting change, and constantly improving. We're true to our name, and we've created a culture where our people can be true to who they are.

Our Culture


Living our values

Our culture is rooted in our Core Values. These values aren't just words on a poster; they guide our decisions and define how we treat our customers and each other.

We invite discussion

Our unique backgrounds and viewpoints mean we naturally have differing opinions. At Progressive, we see this as a good thing and have created programs to provoke substantive conversations. Our Courage at Our Core and Dare to Disagree workshops, along with our Courageous Conversations and Diversity and Inclusion (D&I) Speakers Bureau events, bring us together to tackle challenging topics like bias, racism, and equity. Conversations like these are commonplace at Progressive and reinforce our commitment to an open environment where we not only encourage but expect our people to share their opinions and perspectives.

We also go beyond simply providing unconscious bias training. We're focused on engaging deeply in challenging ourselves and others to be our best selves while becoming better allies and sponsors. Our goal is to create a community where employees and customers feel welcomed, valued, and respected.

Diversity and inclusion in action

We see D&I reflected in our Core Values of Integrity and the Golden Rule, and we show it in the way we treat each other, our customers, and our communities. Our diversity enables us to understand and anticipate the needs of our customers, and inclusion ensures that we leverage the ideas and efforts of all Progressive people.

Since the early 2000s, we've had an intentional focus on diversity and inclusion and an appreciation of the critical role it plays in our success. Like everything at Progressive, we continue to grow and evolve.

We're currently focused on four primary objectives, which have been in place for several years. New in the past year is an ambitious goal to double the representation of people of color in senior leadership by the end of 2025.

  • We maintain a fair and inclusive work environment. At Progressive, we're committed to creating an environment where our people feel welcomed, valued, and respected.
  • We reflect the customers we serve. To serve our customers, we must understand them. We seek to be diverse in our employee demographics, experiences, and perspectives.
  • Our leadership reflects the people they lead. Our goal is for our leaders to represent the people they lead, and we aspire to double the representation of people of color in senior leadership by the end of 2025.
  • We contribute to our communities. We'll use Progressive's resources to support meaningful change in pursuit of equality.

Progressive's Employee Resource Groups (ERGs)

More than a decade after their founding, our ERGs have grown to become a powerful force within our company. Each ERG represents a unique community — providing opportunities for personal and professional support for the more than 18,000 members.

  • Asian American Network
  • Disabilities Awareness Network
  • Lesbian, Gay, Bisexual, Transgender Plus Network
  • Military Network
  • Network for Empowering Women
  • Parent Connection
  • Progressive African American Network
  • Progressive Latin American Networking Association
  • Young Professionals Network

These groups also serve as a resource to our business and strengthen our culture. Our people who participate in an ERG are more engaged, more likely to apply for a promotion, and more likely to stay with Progressive.

Progressive employees explain ERGs in their own words

Show video transcript

Our workplace

At Progressive, we're committed to creating an environment where our people feel welcomed, valued, and respected. Over the years, we've been honored to receive many awards for being a company that values diversity and inclusion.

  • Best Workplaces for Women: Great Place to Work (2020)
  • Best of the Best: Professional Women's Magazine (2020)
  • Military Times Best for Vets (2020)
  • Military Friendly Company (2020, 2021)
  • Best of the Best: Black EOE Journal (2020, 2021)
  • Best of the Best: Hispanic Network Magazine (2020, 2021)
  • 25 Best Companies for Latinos to Work: Latino Leaders (2021)
Our Progress


Getting better every day

To serve our 25 million customers, we must understand them. We seek to be diverse in our demographics, experiences, and perspectives.

Representation and growth

Our customer service and claims employees are the face of Progressive and represent the customers we're so proud to serve. As Progressive people continue to advance their careers at the company, we expect that our entire workforce will reflect the communities, backgrounds, and experiences of our customers.

In 2020, we hired more than 5,000 people and promoted nearly 600 new managers. The growth in our business has created tremendous opportunity for advancement, and more than a quarter of our people moved into new positions last year. Promotion from within isn't new to us; it's part of the fabric of our culture. Last year alone, we filled nearly 80% of our jobs above the entry level by promoting our own talent.

Employee representation by race, ethnicity, and gender (as of December 2020)

60% New hires 56% Current employees
40% New hires 44% Current employees
New hires Current employees

Leadership development

As we continue to develop and promote our own, we'll continue to make progress diversifying our leadership. We recognize this as an opportunity and we're investing in development programs and on-the-job experiences to accelerate our progress.

One successful example of these efforts is our Multicultural Leadership Development Program. More than 65% of graduates of this 18-month program have been promoted into new positions and are advancing their Progressive careers. That's 1.7 times the promotion rate of their peers.

~65% Promotion Rate
Manager representation by race, ethnicity and gender

2020 promotions into and within management Current managers (as of December 2020)

Each year, the U.S. Equal Employment Opportunity Commission requires us to submit an EEO-1 Report. While we don't use the EEO-1 Report to measure progress, we're making our current report publicly available.

Equal pay

We're proud to report that for Progressive employees with similar performance, experience, and job responsibilities, women earn one dollar for every dollar earned by men, and people of color earn one dollar for every dollar earned by their white coworkers.*

We recognize that our commitment to pay equity requires our constant attention, and we take regular steps to ensure that our people's compensation reflects their performance, experience, and job responsibilities, and nothing else. We'll report our pay equity measures annually.

*In evaluating pay equity companywide, we use a regression model that considers the following components of compensation: annual salary, bonus (Gainsharing) and stock awards. These are point-in-time measures (as of January 2021) that include all Progressive employees other than our CEO and the C-level executives whose compensation is approved by the Board's Compensation Committee. For information on executive compensation, please refer to our proxy statement.

Our People


Living up to our name

Be true to you. At Progressive, we encourage our employees to bring their whole selves to work by creating an environment where they feel safe, welcomed, valued, and respected.


WarrenClaims Admin. Supervisor, 6 years at Progressive

In his six years at Progressive, Warren has found that his coworkers are some of his biggest supporters, both on and off the stage. Warren, who performs as Aurora Thunder, said he first started doing drag when he played dress-up as a kid. It wasn't until he got a little help from YouTube, a college fashion show, and his sister, that he truly began to see himself as a drag queen.


ManishiProduct Manager, 19 years at Progressive

Whether it's at Progressive or in a meditation class, Manishi is committed to doing meaningful work and finding balance. He shares his approach with others by teaching meditation and happiness workshops locally and for his Progressive coworkers — even virtually.


MarciaSubrogation Specialist, 13 years at Progressive

A role model for women at work and online, Marcia started an inspirational blog years ago to document her life and share her journey. She posts on everything from self-discovery to fashion and beauty tips.


AnnIT Systems Engineer, 21 years at Progressive

Managing Progressive's IT servers and training guide dogs takes work, dedication, and a passion for what you do; Ann does both every day. Before the pandemic, her seventh service dog, Wish, went everywhere with her from libraries to nursing homes and even her Progressive workspace.


MichaelIT Systems Analyst, 2 years at Progressive

Many Progressive employees remember Michael from behind the coffee bar because it was only a couple years ago that he was serving up lattes at the Campus 2 café. Turns out, whipping up delicious drinks isn't the only skill Michael brings to the table.


ElianiPhoto Estimator, 3 years at Progressive

Born in the Dominican Republic, Eliani feels right at home at Progressive. In fact, when it came to taking her American citizenship exam, her coworkers were her greatest cheerleaders.


GaronClaims Manager, 9 years at Progressive

When Garon walked into Progressive's doors a decade ago, he came ready to turn his job into a career. He was quickly promoted from claims generalist associate to claims manager, but Garon took it a step further. He sought out a mentor using Progressive's development program.


DanielCRM Supervisor, 6 years at Progressive

When Daniel started at Progressive, he knew it was a company that would nurture his career. He didn't expect it would also nurture his passion.