Claims

Be the calm during a storm

It's no secret that accidents are stressful. That's why we have a dedicated team of claims professionals to be there for our customers, ease their minds, and get them back on the road fast.

Our claims professionals are often the first call a customer makes and they're equipped to act quickly and make important decisions autonomously, with kindness and understanding.

There are plenty of ways you can have a positive impact on our customers and our claims team overall, including claims adjusters investigating accidents over the phone, auto damage claims adjusters managing the repair process for customers, or subrogation specialists recovering payments over the phone.

If you're an organized, independent, detail-oriented problem-solver who thrives in a fast-paced environment, our team of claims professionals welcomes you with a top-notch training program and career development. We have claims offices throughout the country, so the opportunities are endless.

Claims roles

  • Claims adjusters
  • Claims customer service representatives
  • Claims representatives—centralized auto
  • Claims representatives—centralized medical
  • Special investigators
  • Subrogation specialists

Meet Brookeley: She's out in the field every day helping our customers get back on the road as quickly as possible.

Claims Adjuster Auto Damage at Progressive – Meet Brookeley

Make important decisions, negotiate, and build relationships with body shops and others while out in the field helping our customers. Want to come work with Brookeley?

Narrator:
What makes this job different from any role in the company is that we are completely mobile. I don't have a desk, I don't have any sort of office space outside of my Progressive car.
Narrator:
My husband and I both have the same job. We both have our Progressive cars in the driveway every morning. My car, if you will, is my home away from home. I work out of it 100 percent, so I can work wherever I’m needed.
Narrator:
What we do is write estimates on damaged vehicles and settle total losses with customers. You have to be able to negotiate and manage a good working relationship with the body shops that you go into on a day-to-day basis. In those situations, there's always questions of: maybe damage, is it or is it not related to the accident? Should this part be repaired? Should it be replaced? And all of those decisions in writing the estimate fall one hundred percent on us, and we have to be able to make that decision and make it in a timely manner, since we have so many customers that we need to see in a day.
Narrator:
The most common challenges that I run into daily is working with all types of different personalities, and we have to be able to meet in the middle. Ultimately everybody's goal is the same; to get the customer's car fixed and back in their driveway as quickly as possible.
Narrator:
Progressive and especially Claims is all about customer service and helping people in the event of a natural disaster or an accident. So that's definitely the most rewarding part about my position is that I'm able to help people and help get them back on the road. Even if it's just a minor disruption to them, I want to make it as smooth as possible for them.
Narrator:
My first impression of Progressive was how great the training department is. We have a really great Training center where they have wrecked vehicles where you go through a couple weeks of training learning how to write estimates to our safety standards. They truly do walk you through every step that you'll need to know in order to succeed at your job.
Narrator:
I know one day I will probably go back to a regular desk job, but for right now I absolutely love being in my car all day, and the scenery changing around me. My experience has just been wonderful- I'm definitely a lifer at Progressive.

Meet Laniece: She's putting her determination and organization to use in the fast-paced world of Claims to help our customers when they need us most.

Claims Adjuster at Progressive - Meet Laniece

Make a difference for people, feel challenged, and become part of our Claims community at Progressive. Want to come work with Laniece?

Progressive Customer:
I'm so sorry, I didn't see you. I'm on the phone with my insurance company right now.
Narrator:
I like to think of the people in Claims as kind of like superheroes. We come when, like, you need us. Like when the bad stuff happens. We're kind of there to, like, rescue you. We set them up for repairs, place them in a rental ... that's my job, it's to make them whole again.
Narrator:
I think it's impossible to get bored in Claims and that's just because no two claims are ever the same. So sometimes you may think you have something that's very simple and then a customer might throw in a detail that kind of just turns the claim into something that you weren't expecting.
Narrator:
I'd definitely say it takes a very special kind of person to do the job. This is not for everyone. Just getting around that learning curve is going to be tough, because there is so much that goes into investigating. So, the person definitely has to be determined.
Narrator:
I think optimism is definitely important. Sometimes you will deal with upset customers. You know, this may be their only vehicle, so they're just kind of at wits end. So, you have to know how to walk the middle line, being careful not to remove the humanity from the position.
Narrator:
To be honest, I didn't think Progressive was going to be as cool as it turned out to be. And I didn't expect it to be as diverse as it turned out to be. I definitely feel that I can bring my whole self to work, but also count on the community of my peers to understand who I am and embrace it.
Narrator:
You receive so much support from everyone. Like, it makes you feel cool. It's like, man, I'm a part of this. We're like a little family.
Narrator:
I can feel that difference that I'm making almost instantly, because it's like it's more than just insurance.It's just a very inspiring thing to know that you're directly making an impact on someone's life.