Claims

Be the calm during a storm

It's no secret that accidents are stressful. That's why we have a dedicated team of claims professionals to be there for our customers, ease their minds, and get them back on the road fast.

Our claims professionals are often the first call a customer makes and they're equipped to act quickly and make important decisions autonomously, with kindness and understanding.

There are plenty of ways you can have a positive impact on our customers and our claims team overall, including claims adjusters investigating accidents over the phone, auto damage claims adjusters managing the repair process for customers, or subrogation specialists recovering payments over the phone.

If you're an organized, independent, detail-oriented problem-solver who thrives in a fast-paced environment, our team of claims professionals welcomes you with a top-notch training program and career development. We have claims offices throughout the country, so the opportunities are endless.

Claims roles

  • Claims adjusters
  • Claims customer service representatives
  • Claims representatives—centralized auto
  • Claims representatives—centralized medical
  • Special investigators
  • Subrogation specialists

Meet Laniece: She's putting her determination and organization to use in the fast-paced world of Claims to help our customers when they need us most.

Claims Adjuster at Progressive - Meet Laniece

Make a difference for people, feel challenged, and become part of our Claims community at Progressive. Want to come work with Laniece?

Progressive Customer:
I'm so sorry, I didn't see you. I'm on the phone with my insurance company right now.
Narrator:
I like to think of the people in Claims as kind of like superheroes. We come when, like, you need us. Like when the bad stuff happens. We're kind of there to, like, rescue you. We set them up for repairs, place them in a rental ... that's my job, it's to make them whole again.
Narrator:
I think it's impossible to get bored in Claims and that's just because no two claims are ever the same. So sometimes you may think you have something that's very simple and then a customer might throw in a detail that kind of just turns the claim into something that you weren't expecting.
Narrator:
I'd definitely say it takes a very special kind of person to do the job. This is not for everyone. Just getting around that learning curve is going to be tough, because there is so much that goes into investigating. So, the person definitely has to be determined.
Narrator:
I think optimism is definitely important. Sometimes you will deal with upset customers. You know, this may be their only vehicle, so they're just kind of at wits end.So, you have to know how to walk the middle line, being careful not to remove the humanity from the position.
Narrator:
To be honest, I didn't think Progressive was going to be as cool as it turned out to be. And I didn't expect it to be as diverse as it turned out to be. I definitely feel that I can bring my whole self to work, but also count on the community of my peers to understand who I am and embrace it.
Narrator:
You receive so much support from everyone. Like, it makes you feel cool. It's like, man, I'm a part of this. We're like a little family.
Narrator:
I can feel that difference that I'm making almost instantly, because it's like it's more than just insurance.It's just a very inspiring thing to know that you're directly making an impact on someone's life.
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