Customer Care

Helping people is a true calling

It’s more than just a phone call for our call center reps at Progressive. Answering questions is only the beginning.

Our customer service and inbound sales reps educate customers about coverage options, quote policies, and sell additional products like Home, Renters, Motorcycle, and Boat policies. The one thing they don’t do: make cold calls.

We refer to our call centers as Relationship Centers for a reason. Whatever our customers need, our call center reps have the knowledge and expertise to assist them with an open ear and a helping hand.

If you’re the kind of person who holds the door open for strangers and has a willingness to learn and grow within one company, you’ll be a welcome voice here. We have six customer care teams in call center locations across the country.

Customer care roles

  • Claims customer service reps
  • Customer service reps
  • Inbound sales reps