Customer care

Helping people is a true calling

Answering questions is only the beginning

It's more than just a phone call for our call center reps at Progressive. Our customer service and inbound sales reps educate customers about coverage options, quote policies, and sell additional products like Home, Renters, Motorcycle, and Boat policies. The one thing they don't do: make cold calls.

We refer to our call centers as Relationship Centers for a reason. Whatever our customers need, our call center reps have the knowledge and expertise to assist them with an open ear and a helping hand.

Customer care roles

If you're the kind of person who holds the door open for strangers and has a willingness to learn and grow within one company, you'll be a welcome voice here. We have six customer care teams in call center locations across the country.

  • Claims customer service reps
  • Customer service reps
  • Inbound sales reps
  • Sales specialists

Find out more about customer care at Progressive

Get to know four of our customer care employees while getting an inside look at working with us.

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Meet Maricris—Customer care at Progressive

Maricris is building relationships with our customers one call at a time; listening to better understand their needs and consulting on the best ways Progressive can help protect their car, home, and more.

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